Quest Diagnostics Spec Infra Support Srvcs II - Wood Dale, IL in Wood Dale, Illinois

Spec Infra Support Srvcs II - Wood Dale, IL

Schedule: 8:30AM-4:30PM Monday - Friday

On-Call as required

Overtime and after hours as required to support 24x7 lab

Basic Purpose:

This position is responsible for all tactical aspects of delivering Regional Field IT Support

services for Business Units within a Region, as it relates to supporting

laboratory operations and the digital transformation of the company technology


These services include Tier-2 & 3 Field IT support, voice

communications, data networking, desktop, LIS/BIS equipment, imaging systems,

facility systems, security administration, and asset management.

Duties and Responsibilities:

Project Leadership:

  • Execute small engineering projects including implementation services, effective customer engagement and communication

  • Collaborate with corporate engineering teams on project solutions and problem solving.

  • Participate in the execution of initiatives that deliver on the digital transformation and adoption of new technologies, such as loT edge, Infrastructure-as-a-Service, cloud application platforms.

  • Assure the provision of superior technical support to customers by seeking regular

formal input into projects, ensuring adequate preparation and communication for

all changes.

Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:

  • Provide support relative to digital technologies i.e. loT edge, Infrastructure-as-a-Service, cloud application platforms.

  • Troubleshoot technical problems and issues in the Field; perform root cause analysis and report findings to Management.

  • Perform regular maintenance and backups to all systems in the business units and manage storage according to the defined data retention policies.

-Monitor, troubleshoot and resolve all tickets routed to designated Service Center

Assignment Groups according to the established SLA.

  • Perform IMAC’s all systems as applicable

  • Perform maintenance, patches and updates to all systems in a timely manner.

  • Monitor and track system maintenance and performance according to SOP’s

  • Manage change to the environment via Service Center change control.

  • Maintain up to date knowledge and skills related to changing technology and services

provided by Field IT Support

  • Provide clear, regularly scheduled Management Reports and Metrics that evaluate systems and performance against SLA’s via standard products including HP Service Manager and Clarity.

  • Participate and provide direction for the Regional Field IT Support function, identifying

and communicating short-, medium-, and long-term goals.

Asset Management:

  • Manage inventory, including acquisition and disposal of all IT related equipment

according to policies.

  • Assist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals.

  • Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business



  • Must maintain knowledge and compliance of all CAP (IT specific) and other regulatory requirements, assist in maintaining all

relevant documentation to support various audits; may assist in executing

corrective actions regarding audit findings.


Up to 80% of Travel

Clean / valid driver’s license required

On Call Coverage as needed

May perform other duties as assigned


All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.