Quest Diagnostics Spec Infra Support Srvcs II - Wood Dale, IL in Wood Dale, Illinois
Spec Infra Support Srvcs II - Wood Dale, IL
Schedule: 8:30AM-4:30PM Monday - Friday
On-Call as required
Overtime and after hours as required to support 24x7 lab
This position is responsible for all tactical aspects of delivering Regional Field IT Support
services for Business Units within a Region, as it relates to supporting
laboratory operations and the digital transformation of the company technology
These services include Tier-2 & 3 Field IT support, voice
communications, data networking, desktop, LIS/BIS equipment, imaging systems,
facility systems, security administration, and asset management.
Duties and Responsibilities:
Execute small engineering projects including implementation services, effective customer engagement and communication
Collaborate with corporate engineering teams on project solutions and problem solving.
Participate in the execution of initiatives that deliver on the digital transformation and adoption of new technologies, such as loT edge, Infrastructure-as-a-Service, cloud application platforms.
Assure the provision of superior technical support to customers by seeking regular
formal input into projects, ensuring adequate preparation and communication for
Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:
Provide support relative to digital technologies i.e. loT edge, Infrastructure-as-a-Service, cloud application platforms.
Troubleshoot technical problems and issues in the Field; perform root cause analysis and report findings to Management.
Perform regular maintenance and backups to all systems in the business units and manage storage according to the defined data retention policies.
-Monitor, troubleshoot and resolve all tickets routed to designated Service Center
Assignment Groups according to the established SLA.
Perform IMAC’s all systems as applicable
Perform maintenance, patches and updates to all systems in a timely manner.
Monitor and track system maintenance and performance according to SOP’s
Manage change to the environment via Service Center change control.
Maintain up to date knowledge and skills related to changing technology and services
provided by Field IT Support
Provide clear, regularly scheduled Management Reports and Metrics that evaluate systems and performance against SLA’s via standard products including HP Service Manager and Clarity.
Participate and provide direction for the Regional Field IT Support function, identifying
and communicating short-, medium-, and long-term goals.
- Manage inventory, including acquisition and disposal of all IT related equipment
according to policies.
Assist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals.
Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business
- Must maintain knowledge and compliance of all CAP (IT specific) and other regulatory requirements, assist in maintaining all
relevant documentation to support various audits; may assist in executing
corrective actions regarding audit findings.
Up to 80% of Travel
Clean / valid driver’s license required
On Call Coverage as needed
May perform other duties as assigned
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.