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Wintrust Financial Corporation Inbound Banking Customer Contact Center Representative - Woo in Wood Dale, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/7591168 As a member of the Banking Service Center, this position is accountable for delivering best-in-class customer service via telephone and electronic channels in a fast-paced, goal driven, multi-media contact center; accountable for working cross-functionally with other banking groups to maximize effectiveness; and strong knowledge that reflects current business strategy, business requirements, and supports the desired customer experience across multiple lines of business. This opening is for our Wood Dale or Rosemont, IL location with working hours of 11:30 to 8:00pm shift. In this role, you will:


+ Solve both internal and external customer inquiries, complaints and requests by using a single point of contact resolution, utilizing solid knowledge of the bank's processes, procedures and electronic systems, while identifying potential systemic problems.



+ Coordinate and assist in resolving deposit, loan, treasury management and other line-of-business related issues in response to customer inquiries, and escalate to the appropriate operational department contact for resolution



+ Advise and train internal customers via Branch Support Services, i.e., educate on processes/procedures/systems, recommend on customer resolution



+ Provide on-going relationship servicing with current customers to maintain goodwill and gain additional business through promotion/offer of other bank services as appropriate to meet customer requirements and the bank's profitability goals



Founded in 1991 with the idea to be the alternative to the big banks, Wintrust has since grown into a financial services company with more than $36 billion in assets, headquartered in Rosemont, Illinois. Through our multiple companies and divisions, we provide traditional community banking and commercial banking services, wealth management solutions, commercial and life insurance premium financing, mortgage origination, and short-term accounts receivable financing and certain administrative services, such as data processing of payrolls, billing, and treasury management services. We provide community-oriented personal and business banking services to customers located in the greater Chicagoland area, northwest Indiana, and southern Wisconsin through more than 175 community bank locations. We provide an engaging, dynamic work environment, an excellent compensation package including 401k, employee stock purchase plan, medical/dental, life insurance and more!


+ High School Degree or equivalent



+ Banking or customer call center experience with banking experience preferred



+ 3-5 years customer service/call center experience



+ Advanced computer skills



+ Be able to work the 11:30am tp 8:00pm shift



Candidates may also send their resumes to thaskins@wintrust.com . We provide an engaging, dynamic work environment, an excellent compensation package including 401k, employee stock purchase plan, medical/dental, life insurance and more! Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. We request applicants refrain from disclosing current or historical compensation information during the recruitment process; any disclosed detail will not be taken into account as applicants are considered for employme Equal Opportunity Employer?minorities/females/veterans/in dividuals with disabilities/sexual orientation/gender identity

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