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Pearson Leadership Development Coach in University Park, Illinois

Leadership Development Coach - ( 2100554 )

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Summary

In this role, you will partner with Pearson Online Learning Services leaders to identify practices that will reinforce a robust coaching culture, ensuring it's scalable and sustainable and meets the evolving needs of our business. You will consult and coach Associate Directors and Managers to improve coaching expertise, while ensuring consistent practices. Based on learnings, you will share findings with leadership and partner together to identify knowledge gaps and then build and/or facilitate Leadership Development training solutions ways to further improve coaching capabilities. You will be relied on to contribute to strategic conversations about POLS’ coaching progress and help drive the development of leaders to support the business. This position will report to the Director of Learning and Development.

General Responsibilities

  • Working closely with POLS Directors, Associate Directors, and Managers to build capability, improve performance, and resolve skill gaps through coaching, feedback, and consulting on a wide variety of leadership development recommendations

  • Perform manager side by sides, implement training solutions, clinics, and calls to discuss challenges and celebrate successes; conduct ad hoc sessions to provide immediate intervention as needed

  • Responsible for providing coaching expertise through experience while leading, training, and inspecting coaching conversations that are focused towards improved student persistence while identifying gaps and how to coach to them to see improvement

  • Collaborates with others to outline and identify coaching expectations and performance improvement plans

  • Share and discuss management opportunities and respond accordingly, offering additional coaching when appropriate and providing feedback to leaders about opportunities

  • Partner with managers to review coaching routines to support company initiatives, processes and methodology

  • Analyze reports related to the day-to-day operations and overall productivity of teams to assist in identifying possible coaching needs

  • Provide leadership and direction to managers to improve coaching capabilities

  • Serve as a subject matter expert relating to the recruitment function including the tools and technology used for daily jobs.

  • Facilitate New Hire, On The Job Training OJT, continuing education, special initiative, and leadership development classes as required.

  • Create training content for leadership development and coaching solutions.

  • Support other team priorities and projects as needed.

  • Ability to travel to all locations (including, but not limited to: Orlando, Phoenix, Chicago, Toronto)

  • Ability to work a flexible schedule, including weekends or evenings to accommodate students, departmental and company needs. This may include working more than 40 hours per week.

  • Builds Capability improves performance, and resolves skills gaps through coaching feedback assessments, debriefs and consulting a wide variety of leadership development recommendations.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Qualifications

  • 4-year degree from an accredited institution, OR appropriate combination of educational and significant experience

  • Minimum of 3 years’ experience working and leading teams within a call center performing in a high-relationship consultative process.

  • ICF or ATD Coaching certification preferred

  • Passion for coaching and mentoring others to maximize

performance.

  • Extensive knowledge of contact center management routines and practices

  • Minimum 2 years experience in an outbound and inbound call center.

  • Proficient in MS Office, including Word, Excel, PowerPoint and Outlook.

  • Strong analytical and project management skills

  • Outstanding written and verbal communication skills, with the ability to influence and motivate others in person and virtually

  • Strong presentation skills and skilled at presenting at an executive level

  • Highly motivational, energetic personality.

  • Collaborative; builds relationships with others.

  • Ability to work evenings and weekends as business needs dictate

  • Strong presentation skills and skilled at presenting at an executive level

  • Highly motivational, energetic personality.

  • Collaborative; builds relationships with others.

  • Ability to work evenings and weekends as business needs dictate

borative; builds relationships with others.

  • Ability to work evenings and weekends as business needs dictate

Primary Location : US-AZ-Chandler

Other Locations : US-FL-West Palm Beach, US-IL-Elgin, US-IL-River Forest, US-IL-Normal, US-AZ-Flagstaff, US-IL-Carbondale, US-IL-Elk Grove Village, US-FL-Orlando, US-IL-DeKalb, US-AZ-Glendale, US-IL-Davenport, US-IL-Joliet, US-FL-Miami, US-IL-Bloomington, US-IL-Champaign, US-IL-University Park, US-FL-Daytona

Work Locations :

US-AZ-Chandler-2121 West Chandler

2121 West Chandler Blvd.Suite 209

Chandler85224

Job : Customer Service

Organization : North America

Employee Status : Regular Employee

Job Type : Standard

Job Level : Manager without Direct Reports

Shift : Day Job

Travel : Yes, 25 % of the Time

Job Posting : Feb 20, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2100554

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