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BY YOUR SIDE - Autism Therapy Services Office Administrator in Tinley Park, Illinois

Parent Experience

  • Provide exceptional customer service by building strong relationships with all new and current

  • Liaison of communication for parents needs and clinical requirements

  • The first line of contact for any parent concerns or needs brought forward

  • Uphold policies regarding attendance, therapy holds, and changes in availability

Intake and Enrollment

  • Directly oversee and manage all intakes through auditing documentation, following up appropriately, and completing parents tours and consultations as scheduled

  • Communicate with Senior Manager – Operations intake and enrollment needs and trends

  • Uphold the intake process by ensuring all communication and documentation is obtained and provided to ensure a smooth and easy process for the family and clinical team

  • Review all new parent paperwork with parents to ensure policies are understood

Center Maintenance

  • Consistently present on the floor, especially during busier transitions

  • Audit therapy rooms and administrative rooms to ensure they are stocked, clean and safe for proper use

  • Improving and standardizing cleaning

  • Purchase and restock items as needed

Leadership

  • Directly oversee and lead the Scheduling Manager and Office Coordinator

  • Discipline employees as needed due to professionalism and attendance

  • Lead all employees within the office to provide a professional and efficient clinic

Data and Reporting

  • Assist Director – Operations and Senior Manager – Operations with weekly reporting

  • Drive weekly, quarterly, and yearly metrics for cancellation rates, utilization, billable hours, and file compliance

  • Bachelor's degree strongly preferred.

  • 5+ years overseeing the daily operations in a clinic setting

  • 5+ years providing excellent customer service

  • 2-3 years of experience training and developing direct reports

  • 3+ years of supervisory experience required.

  • Strong verbal, written communication and collaboration skills

  • High interest in working with children on the autism spectrum.

  • Flexibility and dependability with schedule as weekend coverage and on-call hours may be expected

  • Ability to work effectively and efficiently with changing priorities and deadlines.

  • Excellent time management skills with the ability to multi-task, prioritize, execute on deadlines and produce high-quality deliverables with attention to details.

  • Must possess strong analytical and problem-solving skills.

  • Reliable transportation and the ability to travel as needed.

  • Proficiency in Microsoft Office Products.

Competitive Benefits

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  • Competitive salary and benefits package

  • Three Weeks Paid Time Off

  • Nine Paid Holidays

  • Opportunity for company growth

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