BY YOUR SIDE - Autism Therapy Services Office Administrator in Tinley Park, Illinois
Provide exceptional customer service by building strong relationships with all new and current
Liaison of communication for parents needs and clinical requirements
The first line of contact for any parent concerns or needs brought forward
Uphold policies regarding attendance, therapy holds, and changes in availability
Intake and Enrollment
Directly oversee and manage all intakes through auditing documentation, following up appropriately, and completing parents tours and consultations as scheduled
Communicate with Senior Manager – Operations intake and enrollment needs and trends
Uphold the intake process by ensuring all communication and documentation is obtained and provided to ensure a smooth and easy process for the family and clinical team
Review all new parent paperwork with parents to ensure policies are understood
Consistently present on the floor, especially during busier transitions
Audit therapy rooms and administrative rooms to ensure they are stocked, clean and safe for proper use
Improving and standardizing cleaning
Purchase and restock items as needed
Directly oversee and lead the Scheduling Manager and Office Coordinator
Discipline employees as needed due to professionalism and attendance
Lead all employees within the office to provide a professional and efficient clinic
Data and Reporting
Assist Director – Operations and Senior Manager – Operations with weekly reporting
Drive weekly, quarterly, and yearly metrics for cancellation rates, utilization, billable hours, and file compliance
Bachelor's degree strongly preferred.
5+ years overseeing the daily operations in a clinic setting
5+ years providing excellent customer service
2-3 years of experience training and developing direct reports
3+ years of supervisory experience required.
Strong verbal, written communication and collaboration skills
High interest in working with children on the autism spectrum.
Flexibility and dependability with schedule as weekend coverage and on-call hours may be expected
Ability to work effectively and efficiently with changing priorities and deadlines.
Excellent time management skills with the ability to multi-task, prioritize, execute on deadlines and produce high-quality deliverables with attention to details.
Must possess strong analytical and problem-solving skills.
Reliable transportation and the ability to travel as needed.
Proficiency in Microsoft Office Products.
Competitive salary and benefits package
Three Weeks Paid Time Off
Nine Paid Holidays
Opportunity for company growth