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Fertility Centers of Illinois Fertility Centers of Illinois: Office Manager, Tinley Park & Warrenville in Tinley Park, Illinois

Be a part of a team dedicated to helping people build families!

Fertility Centers of Illinois is one of the nation’s leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years.

At Fertility Centers of Illinois, we believe that every person, every couple, deserves compassionate care during the fertility treatment process. Every member of our team is dedicated to providing our patients every possible opportunity for successful family-building.

Our goal is simple: to provide the highest quality of care that results in a healthy pregnancy for our patients.

Together, we make families happen!

  • Twelve (12) nationally and internationally recognized, fellowship-trained physicians

  • Over 42,000 babies born!

  • More In Vitro Fertilization (IVF) procedures than any other practice in the Midwest-more than 25,000 since 1997

  • State-of-art facilities offering a less costly alternative than hospitals.

  • The only infertility practice in the Midwest providing professional counseling from in-house, licensed, clinical psychologists and behavioral health specialists

  • One of the nation’s first fertility practices to integrate holistic/mind-body approaches to complement medical treatment.

  • Every day of every year, Fertility Centers of Illinois brings three (3) babies into the world!

What if each day you could…?

  • Make a difference in the lives of others.

  • Fulfill the dreams of parenthood for a couple or individual.

  • Work in a team environment that has a common goal.

  • See challenges as opportunities to excel and grow as an individual while contributing to an important mission.

You can do this here at Fertility Centers of Illinois!

FCI is hiring for a full time Office Manager to oversee our Tinley Park & Warrenville clinics. Standard hours of the position are 7:30 am-4:00 pm or 8:00 am-4:30 pm.

The Office Manager is responsible for the smooth and efficient day-to-day practice operations including supervision of Patient Service Coordinators, Phlebotomists, & clinical employees, staff training and development, patient satisfaction, quality assurance, financial integrity, facility appearance and maintenance of assigned site(s).

This person works in collaboration with the Senior Leadership Team and other members of the management team to ensure the delivery of the highest quality care to all patients. This is an exempt position that is not eligible for overtime and is paid on a salaried basis.

Responsibilities include, but are not limited to the following:

  • Promoting and representing the Fertility Centers of Illinois’s mission, goals and performance standards.

  • Monitoring monthly operational activities. The River North building is historic, and maintaining frequent contact with property management is essential.

  • Reviews monthly reports and maintains statistical data relevant to the management of the facility.

  • Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.

  • Optimizes patients’ satisfaction, provider time and treatment room utilization by implementing appropriate staffing policies and procedures and monitoring effectiveness.

  • Participating in the selection, training, supervision and assessment of Patient Service Coordinators (PSCs).

  • Planning and coordinating daily work assignments.

  • Understanding and enforcing OSHA and HIPAA compliance, participating in all Risk Management training and initiatives.

  • Assisting in the development and implementation of long-range plans/assisting FCI achieve Company goals.

  • Conducting performance evaluations and disciplinary actions, when appropriate

  • Conducts monthly/quarterly clinical meetings with reporting staff

  • Participating in the development/implementation of cost effective policies and procedures.

  • Managing and assisting with daily preparation of bank deposits, batch reconciliations and the control of all matters related to Revenue Cycle Management.

  • Working effectively with physicians, staff and patients, as well as collaborating with other internal and external customers.

  • Driving exceptional patient experience, while promoting good practices and staff accountability.

  • Understanding and actively participating in the budget process. Monitoring and controlling office expenditures within approved budget.

  • Ability to research and prepare reports or other correspondence as required.

  • Other duties as assigned for the purposes of legitimate business reasons.


  • Minimum 3-5 years’ experience in a management role; preferably in a healthcare setting.

  • Bachelor Degree in Health or Business Administration (or other similar business degree), preferred.

  • Advanced MS office skills with proficiency in word processing and Excel.

  • Knowledge of health care administrative practices.

  • Skilled in developing and maintaining effective working relationships with staff, patients, public and external agencies.

  • Ability to demonstrate: Critical thinking, exceptional time management, effective written and verbal communication, negotiation and motivation, conflict management and personnel development.

  • Ability to work well in a very fast-paced environment while maintaining professionalism, composure and an individualized, compassionate approach to patient care.

  • Ability to take initiative and to exercise independent judgment.

The Fertility Centers of Illinois offers:

  • An amazing opportunity for you to make a transformative difference in people’s lives.

  • Medical, dental, life, 401K, and vision coverage for full time employees

  • A very generous PTO policy

  • Tuition reimbursement ($1,000.00) for full time employees after one year!

  • Free Annual Wellness Screenings for all employees

  • Flexible Spending Account

For more information about FCI, please visit our website at

Fertility Centers of Illinois participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S through the U.S Department of Homeland Security (DHS) and the U.S Department of Social Security (SSA).

All offers of employment with Fertility Centers of Illinois are contingent upon the background check, drug screen and reference check process.