OneSpace Account Coordinator in Swansea, Illinois
OneSpace is a team of passionate individuals all working toward the same goal: to help consumer packaged goods (CPG) companies improve their performance on the world’s largest online retailers. To accomplish this goal, our expert team members work side by side with our customers to deliver full-service digital shelf management solutions that put their products front and center in the digital world. Using our sophisticated and ﬂexible platform, our team improves and optimizes their ecommerce product content at unrivaled speed and scale.
Our clients include the world’s leading CPG brands and retailers. We have helped them increase their discoverability and conversions online, while creating streamlined content production processes that improve their speed to market.
The Account Coordinator makes the daily needs of the client their top priority and provides support to the Account Manager and Account Director so that they can focus on strategic client engagement.
In this role you will:
Perform the day-to-day work that keeps the client happy and engaged
Run weekly status calls with clients
Work closely with execution functions to ensure work is executed correctly and on time
Alert the Account management team to any issues or concerns
Manage the core components of client projects, including:
Working with the Account Manager to understand client needs
Identifying areas for improvement on projects and proposing appropriate solutions
Reviewing and approving all project deliverables to ensure quality standards and project expectations are met
Set up and maintain project plans in Wrike based on established client management standards
Coordinate multiple projects at once, keeping track of all deadlines, deliverables, and associated tasks
Collaborate with the team to determine internal costs and scope of project plans
Ensure that project issues are dealt with in an efficient manner, informing the project team of any problems that may arise
Provide regular input on all project activity, including weekly status updates
Develop and execute paid search strategies for clients on an as needed basis. Regularly evaluate the effectiveness and ROI of paid search campaigns to drive continuous improvement.
To win in this role you need:
Excellent customer service skills evidenced by experience in a customer service role
One to three years of experience in a client-facing role
Clear and polished communication skills
Intermediate Excel skills
Desire to learn new skills and develop industry knowledge
Understanding of technology, marketing, e-commerce, etc. a plus
BA/BS or equivalent preferred
Excellent benefits with significant portion of premiums paid by the company
15 paid holidays
PTO starting at 12 days per year
A unique tech startup experience unparalleled in the Midwest
Distinction of joining a recurring Best Places to Work and Top Workplaces honoree in the St. Louis area
Casual, flexible and positive work environment with an invigorating, inclusive culture