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Travelers Workday Product Lead in Springfield, Illinois

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Human Resources, Technology

Target Openings


Job Description Summary

The Workday Product Lead manages our Workday products including, but not limited to contract management and payment, scheduling demonstrations for new products, monitoring ongoing services (community), platinum support oversight, training oversight, issues management, overarching product updates, release calendar & release management, reporting, tenant management and customer support.

This position may require occasional travel, specifically to our St. Paul, MN home office.

Primary Job Duties & Responsibilities

  • Manages all four (per year) releases including: project management, project planning/timeline, resource planning, facilitates each phase of the project (design, configure, test, deploy) and ensures appropriate change management and training accompanies the update.

  • Leads ongoing contracts, ensures timely payments and assists in any new contracting that may occur.

  • Works with members inside and outside of Human Resources on new product review, schedules demos, etc. May assist in the RFP process and the contract process if necessary.

  • Keeps track of authorized users and monitors compliant usage. Trains authorized users on functionality and governance.

  • Oversees Platinum level services to ensure full utilization of all aspects of service; Ensures alignment within the contract thresholds and allocated training credits. Partners with functional units, CFOs and training managers to procure additional resources as necessary.

  • Continually monitors our overall issues being submitted to Workday, ensuring timely resolution or closing of tickets.

  • Monitors overall product updates or new functionality and shares with broader teams.

  • Manages our tenants, ensures all updates are communicated and that if additional tenants are necessary manages the procurement of those tenants. Maintains development items in tenants and ensures governance of tenants is being followed.

  • Monitors overall customer support of our Workday relationship

  • Runs and monitors adoption metrics of the utilization of Workday.

Minimum Qualifications

  • Bachelor’s Degree or equivalent experience.

  • Minimum of 5 years of professional work experience with HR Technology required.

  • Some experience with Workday required and/or experience with the project management of upgrading and rolling out new technology required.

Education, Work Experience, & Knowledge

  • 7+ years of professional work experience with HR Technology preferred.

  • Prior experience with Workday preferred.

  • Familiarity with technology management and/or release management preferred.

  • Vendor and contract management experience preferred.

Job Specific Technical Skills & Competencies

  • Strong systemic thinking required.

  • Former project leadership required.

  • Strong troubleshooting, analytical and critical thinking skills, strong attention to detail, with a focus on producing quality, error-free work.

  • Ability to work both independently and collaboratively.

  • Ability to develop and present to various levels required.

  • Ability to navigate and influence high-level relationships effectively is required.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you have questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.