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Memorial Health System Mental Health Security Clerk in Springfield, Illinois

Maintains a safe and secure environment for patients, visitor, employees, and physicians. Provides a visible presence on the unit while serving as the primary communication and information “hub”, answering telephones, directing unit traffic, entering patient orders into the electronic medical record in a timely manner with a high degree of accuracy. Intervenes in difficult and sometimes physical situations to ensure the safety of patients, visitors, employees and physicians.


  • High school graduate or GED required; associates or bachelor’s degree preferred.


  • Basic Life Support (BLS) Certification within 30 days of job placement is required.

  • Successful completion of Safety First Training within 30 days of hire and annually thereafter required.


  • Minimum of two years’ security officer, law enforcement or military experience is required.

  • One-year secretarial or comparable clerical experience strongly preferred.

  • Prefer minimum of one-year MHS Security experience.

Other Knowledge/Skills/Abilities:

  • Ability to remain calm and collected in stressful situation, utilizing rational thinking and decision-making is required.

  • Ability to manage and prioritize several incidents/tasks simultaneously is required.

  • Skill in effectively communicating, verbally and in writing, with a diverse range of people including the proper handling of emotional situations and needs is required.

  • Skill in applying de-escalation techniques is required.

  • Ability to maintain a high level of confidentiality is required.

  • Ability to physically perform with prolonged standing, prolonged sitting, lifting patients, and restraining patients as necessary is required.

  • Must possess excellent interpersonal and customer service skills.

  • Proficient with personal computers and software (including Microsoft Excel, Word, Outlook, and PowerPoint).

  • Demonstrates initiative, self-direction, motivation, and a proven ability to work successfully with a variety of people and disciplines.

  • Knowledge of medical terminology is preferred.

    Safety and Security

  • Controls the entry and exit of colleagues and visitors to the unit.

  • Checks in visitors and ensures all visitor belongings are correctly stored before allowing access to the unit.

  • Unit Surveillance and monitoring cameras and alerting colleagues of potential safety issues.

  • Provides a visible deterrence to prohibited activities.

  • Reports any conditions that might constitute a security or safety risk to all staff.

  • Assists in maintaining safe environment and reports unsafe conditions.

  • Under the direction of the Registered Nurse, intercedes in disputes between individuals using verbal de-escalation techniques and skills, to diffuse potentially violent patient or visitor situations.

  • Under the direction of the Registered Nurse, physically manages combative, violent persons who endanger staff, physicians, patients or visitors.

  • Performs searches of persons, patient belongs, and rooms to ensure a safe environment.


  • Promptly and courteously greets others in a friendly manner.

  • Receives and directs others by using AIDET and Greet & Feet.

  • Within scope of job description, responds to questions and provides direction.

  • Facilitates telephone, verbal, written, and electronic communication with nursing staff, physicians, patients, and visitors promptly, accurately, and professionally.

  • Consistently uses the Physician Profile to ascertain the correct method/number to page physicians.

Information Processing

  • Prioritizes stat orders and immediate needs.

  • Processes orders accurately.

  • Accurately inputs data into the electronic medical record and maintains accurate paper records for those items that are not computerized.

  • Refers patient/visitor concerns to nursing and/or customer service staff.

  • Refers news media to nursing or public relations staff.

Medical Records Maintenance

  • Assembles admission chart packs.

  • Puts patient identifier on all chart forms.

  • Scans patient documents to Medical Records.

  • Gathers and copies appropriate paperwork from the RN for patient transfers to other units and facilities.

  • Manages large amounts of sensitive and confidential information concerning patient and family information in medical documents.

Service Requisitions

  • In partnership with the Nursing Material Specialists, assures adequate supplies are available.

  • Reviews receipts of new supplies and equipment upon arrival; validates accuracy and places supplies in assigned location.

  • Sends service requisitions to interdisciplinary departments.

  • Facilitates maintenance of equipment with Biomed or appropriate department.

Unit Operations

  • Completes basic patient care tasks as directed by registered nurse.

  • Serves/monitors/collects food trays/utensils.

  • Responds to call lights and bed/chair alarms.

  • Provides 1:1 direct and constant patient observation including the completion of observation rounds as delegated.

  • Assists in completing witness undress for patient safety upon admission

  • Assists in completing environment and room safety checks.

  • Expedites timely admission, discharge, and transfer of patients to facilitate patient flow.

  • Participates in QI activities; maintaining logs, statistical records, and data collection.

  • Acts as a preceptor as needed.

  • Handles medications delivered from pharmacy directly or through the pneumatic tube system. Relocates these medications, in original containers, to designated secure storage locations or delivers directly to appropriate licensed staff.

  • Assists with stocking unit supply stations.


  • Complies with established policies, procedures, standards, and guidelines.

  • Follows the chain of command.

  • Consistently utilizes time and resources effectively and efficiently.

  • Maintains cleanliness of unit, service area, and equipment.

  • Cooperates with all members of the healthcare team.

  • Enthusiastically supports and participates in planned changes.

  • Accepts responsibility for accurate and timely completion of tasks as assigned.

Performs other related work as required or requested.

Requisition ID: 2020-5150

Street: 701 N First St