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Best Buy Store Phone Operator in Skokie, Illinois

779810BR

Job Title:

Store Phone Operator

Job Category:

Customer Service, Care & Support

Store Number or Department:

000302-Skokie-Store

Job Description:

The Best Buy Store Phone Operator will provide fast and friendly over-the-phone support for customers. They work with the customer to become a trusted advisor and partner, assisting them in making technology a part of their everyday life. They partner with surrounding stores, as needed, to ensure the customer's needs are met and provides phone support for multiple Best Buy locations. They will use available tools and resources to assist customers in answering questions or resolving issues.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.

  • Uses strong communication skills to provide customer support, solving issues and providing solutions over the phone.

  • Uses a wide variety of company resources and tools to meet customer needs over the phone.

  • Understands basic checkout, customer service and store pickup processes as outlined in operating procedures and policies listed on BestBuy.com.

  • Ability to speak to weekly/daily on promotions and offers to customers over the phone.

  • Maintains a working partnership with nearby retail locations and associates.

Basic Qualifications

  • Ability to work successfully as part of a phone support team

  • Ability to work a flexible schedule inclusive of holidays, nights and weekends

Preferred Qualifications

  • 3 months experience working in customer service, sales or related fields

Req #:

779810BR

Address Line 1:

5425 TOUHY AVE

City:

Skokie

State:

IL

Zip:

60077

Job Level:

Entry Level

Employment Category:

Full Time

Brand:

Best Buy

About Us:

Best Buy Company and its Family of Brands

Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.

Additional Job Information:

Join our team!

While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.

Ready? Let's do this!

If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.

Not ready to apply? Connect with us on LinkedIn , Facebook at https://www.facebook.com/bestbuy/ , or Twitter at https://twitter.com/bestbuy_careers .

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