Northshore University Hospital Lead Patient Accounts Specialist, Full-time, Skokie in Skokie, Illinois

NorthShore University HealthSystem (NorthShore) is a premier integrated healthcare delivery system consistently ranked as a Top 15 Teaching Hospital in the United States. Headquartered in Evanston, Ill., NorthShore is a non-for-profit organization comprised of four hospitals – Evanston, Glenbrook, Highland Park and Skokie. The system includes a 950 physician multispecialty group practice with 130 locations across Chicagoland. NorthShore has annual revenues of $2.1 billion and employs more than 10,500 people. When you work for NorthShore, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Position Overview

We are currently seeking a Lead Patient Accounts Specialist for our Central Registration department located at Skokie Hospital in Skokie, IL. This is a full-time position and is benefits eligible. Hours will be scheduled primarily on first shift, Monday - Friday, but must have the availability to work any shift as needed. Rotating weekends and on-call availability required.


In this role, you will:

  • Provide Access to healthcare in accordance with established policies; identify payment sources for all services provided; to assist in collecting payments for services and triage patients or their representatives for financial counseling

  • Respond to communication in a timely and professional manner

  • Act as an internal/external resource for all customer groups; abide by all internal and governmental/regulatory compliance expectations.

  • Analyze and review all clinical orders for medical necessity and communicates with payer requirements to Physicians and patients as necessary

  • Acts as a leader in the department; performs quality assurance activities and coaches staff in positive and constructive manner.


Our ideal candidate will have:

  • High School Diploma or equivalent, College degree preferred

  • At least 3 years of customer service experience in a healthcare or health insurance related field. 1 year of demonstrated ability to supervise and support team operations

  • Basic knowledge of medical terminology and insurance industry terminology preferred

  • Quality assurance and/or coaching experience preferred

  • Experience with Microsoft applications

  • Typing speed of 30 wpm required

Please explore our website ( to better understand how NorthShore delivers on its mission "to preserve and improve human life" through superior clinical care, academic excellence and innovative research.

NorthShore is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Job: *Administrative/Customer Svc

Organization: *Skokie Hospital

Title: Lead Patient Accounts Specialist, Full-time, Skokie

Location: IL-Skokie

Requisition ID: 65149