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Experian Relationship Manager/Account Manager - Retail/CPG (Remote) in Schaumburg, Illinois

Relationship Manager/Account Manager – Retail/CPG (Remote)

Experian Marketing Service’smission is to accelerate client success through enabling ecosystems, partnerships, and technology solutions. As the Relationship Manager (Account Manager) in the Retail/CPG vertical, you will maintain and expand business relationships, create up-sell and cross-sell opportunities, and build revenue with an assigned Account Executive & strategic account(s) forExperian Marketing Services. You’ll contribute to a high-performing team in a business experiencing rapid change and growth. We are looking for demonstrated experience and track record of year-over-year high-performance results within the industry to build, retain, and grow long-lasting strategic relationships while developing solutions that exceed our client’s expectations.

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share thatFORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we’ve been named in the100 “World’s Most Innovative Companies” by Forbes Magazine.

As a leader in consumer data and identity-based marketing solutions,Experian Marketing Servicesis improving the business and consumer experience by offering a complete identity solution. We’re doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent beingTapad, a leading digital identity resolution provider.

What you’ll be doing

You will bemanaging the day-to-day relationships within an assigned set of clients in an assigned vertical (Retail and CPG). Understanding your client’s business objectives to set strategies and exceed their goals. Engagingclients and managing client communications to ensure the seamless execution of Experian Marketing Services’ Targeting solutions, expanding business relationships as well as driving growth and upselling opportunities within the existing account base.

  • Management of existing customer relationships to drive optimal adoption, use, and growth of Experian Marketing Service’s products and services (namely consumer offline/online data, identity, activation, and measurement)

  • Daily “quarterbacking” of client’s strategic business initiatives to ensure flawless execution of relevant Experian-supported projects and acting as the business liaison between the client and internal departments, including dedicated Client Success Teams, to ensure client satisfaction and ROI

  • Educate and inform clients/prospects on new and existing Experian products and services through customer-driven industry insight and ongoing consultation to named clients to uncover business challenges and offer data recommendations. Utilize a team of subject matter experts (including sales/solution consultants) as a resource.

  • Communication with clients is frequent - includes weekly status calls (virtual) with and occasional travel to client locations (post-COVID)

  • In conjunction with Account Executive partner: o Full responsibility for meeting or exceeding annual sales revenue targets, driven through client renewals and organic growth of existing accounts through cross-sell / up-sell activities

    o Own sales pipeline (Salesforce), revenue tracking and forecasting to support team weekly, monthly quarterly and annual vertical/territory/account planning and associated financial reporting

    o Negotiate complex client contracts for both standard and custom Experian products and services

    o Define and own strategic account plans to unlock investments focused on client’s evolving business objectives and goals

    o Research and penetrate assigned client organizations to drive alignment through executive and day-to-day influencers to execute against dynamic strategic account plans

    o Collaborate with internal and external cross-functional partners to structure and execute operational and strategic initiatives

  • Partner with responsible internal stakeholders, including Consulting and Client Success Teams, collaborate to ensure proper scoping, pricing, contracting, execution and support of both standard and custom projects

  • Collaborate closely with Client Success Teams, Product Management and Marketing personnel to ensure ongoing “Voice of Customer” (VOC) feedback and ongoing product and service education is maintained across portfolio

  • Collaborate with wide range of internal groups - Operations, Legal, Compliance and Finance

  • Create and deliver persuasive presentations using market trends, best practices, case studies, and use cases for Experian Marketing Services solutions

What your background looks like

  • Minimum of 3-5 years complex relationship management/account management experience

  • A minimum of 3 years of account management/sales/marketing experience within the Retails/CPG vertical

  • Demonstrated acumen of the AdTech and MarTech ecosystem (consumer offline/online data, identity, activation and measurement)

  • Ability to analyze data and present industry-specific customer insights to clients through quarterly business reviews and executive briefings

  • Demonstrated experience managing complex, mature, growing strategic client relationships

  • Track record of reaching and exceeding goals/quotas

  • Demonstrated ability to use customer service skills to grow and cultivating client relationships

  • Ability to manage multiple fast-moving projects essential

  • Excellent presentation skills

  • Ability to travel – approx. 25% of the time (post COVID)

  • BS/BA or equivalent experience is necessary

Culture at Experian

Our uniqueness is that we truly value yours.

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!


  • Three weeks of vacation to start, five sick days, and two volunteer days (plus eleven paid holidays)

  • Competitive pay and comprehensive benefits package

  • Flexible work schedule and relaxed dress code

/Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is//The Power of YOU////and it ensures that we live what we believe/

Job: *Sales & Business Development

Organization: *Targeting

Title: Relationship Manager/Account Manager - Retail/CPG (Remote)

Location: Illinois-Schaumburg

Requisition ID: 212378

Other Locations: United States