Apex Systems, Inc. Help Desk Agent in Schaumburg, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/6090843 Role: Help Desk SupportnLocation: Schaumburg, ILnDuration: 6 month contract to hirenShift: Saturday – Wednesday – 6:30 AM – 3 PMnOverviewnProvides quality customer support from a PC Help Desk. Responsible for basic-to-intermediate PC software and/or hardware systems support via telephone or e-mail in accordance with service level requirements.nResponsibilitiesnReceives telephone calls from users having problems using computer software and/or hardware or inquiring how to use specific software, hardware, or operating systems. Escalates all unresolved calls to higher support levels.nDetermines root cause and provides accurate, creative, and timely solutions to PC basic-to-intermediate software and systems problems to ensure end-user productivity. Provides a basic level of hardware troubleshooting, repair and installation on specified product lines to end-users.nAssists in generating defined PC Help Desk performance reports or charts to schedule.nAttends training sessions and assists in cross training in order to acquire and maintain knowledge of relevant software, hardware, product offerings and support policies at the PC Help Desk.nKeeps supervisor, customer and other PC Help Desk team members informed of problems and progress. Participates in team projects that enhance efficiency of PC Help Desk services.nProvides other customer services at the PC Help Desk as defined in contract requirements for position.n RequirementsnAssociate's degree or equivalent from two-year college or technical school and one year related experience; or equivalent combination of education and experience.nPrevious experience providing customer services (not necessarily support) over the telephone. MOUS (Microsoft’s Office User Specialist) for Word, Excel, Power Point, and Access) preferred. Must be able to legally operate a motor vehicle.n*** If you are interested, please send your updated resume to firstname.lastname@example.org ***n*** Must pass a criminal background check/drug screen if an offer is made ***nEEO EmployernApex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at email@example.com or 844-463-6178.nVEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.