Veolia North America Customer Service Rep - Sauget IL - 126434 in Sauget, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/8099845 Customer Service Rep Sauget, IL Duties: Answer customer inquiries on a variety of issues pertaining to waste disposal options, pricing, profiling, contracts, and regulations efficiently and effectively. Process incoming waste profile sheets for accuracy and forward to appropriate destination indicating disposal methodologies for approval and resolve any discrepancies. Enter a variety of information into the appropriate system programs to include profile information, approval decisions, and confirmation letters. Respond to calls with respect to waste pickup and scheduling by informing appropriate personnel with dates, customer, and scheduling data. Review billing packets for accurate coding data and confirm codes to match contracted pricing. Modify pricing information if incorrect in system. Follow up with a collection of open AR. Make sales calls on established customers to provide additional services or maintain current customer base. Assist VES-TS personnel in determining existing contract specifications, pricing, options, regulations, etc. to better service customer & internal needs and service level. Preparation of customer quotations. Process Certificate of Tracking (COT)/Certificate of Destruction (COD) requests within geograph
High School Diploma/GED2-4 yrs of customer service experienceAbility to create and prepare reports as necessaryComputer proficient in Word and ExcelMust be able to pass a:Background checkDrug TestPhysical*LI-TA1All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.