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Robert Half International Help Desk Analyst II in ROSEMONT, Illinois

Description

You might be the Help Desk Analyst Robert Half Technology is looking for! You'll be right for this position if you have a can-do attitude and are looking to be part of a highly motivated team. The primary function of this Service Desk Analyst job is to represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. This position sometimes includes creating knowledge articles and arranging training for other Service Desk Analysts when needed. This job's main duty is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. Another important piece of knowledge you should have as the Help Desk Analyst is how your role relates to IT projects and IT Service Management initiatives. It is also important for you to understand Incident, Problem, Change Management and other processes. It is also important for you to understand how these processes work together to provide superior support and high availability of our business. You should be prepared to cover alternative shifts when needed. You'll be right for this position if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is a long-term temporary-to-full-time opportunity. This Help Desk Analyst II opportunity will be located in the Rosemont, Illinois area and will be a long-term temporary-to-full-time position.

What you get to do every day

  • If you believe you can facilitate user account management by handling onboarding, change and departure processes, you will be good at this job

  • Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

  • Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

  • Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

  • Provide guidance to Tier 1 support and team members

  • Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

Requirements

  • Deep understanding of Microsoft Office 365

  • Desktop Imaging experience

  • Knowledge of MS Windows 7 in an Active Directory environment

  • Active Directory experience preferred

  • MS Windows 10 experience

  • Ability to recognize, evaluate, and resolve problems effectively

  • Ability to multitask effectively

  • You'll be a good fit for this position if you have a combination of superior customer service skills and technical aptitude

  • One or more programming or scripting language skills required

  • Candidates who have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems will be preferred

  • Applicants with ITIL certification are preferred

  • Complex problem solving skills are a must. Candidate must be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

  • 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

  • Capable of working independently with minimal oversight

  • Strong communication and interpersonal skills (verbal, written, and listening)

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: DOE

Location: ROSEMONT, IL

Date Posted: September 15, 2020

Employment Type: Temporary

Job Reference: 01310-0011559440

Staffing Area: Technology u0026 IT

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