Raytheon Technologies Staff Engineer - Service Engineering in Rockford, Illinois
United States of America
A01: Rockford - Aerospace 4747 Harrison Avenue, Rockford, IL, 61125 USA
This position, within Electric Power Systems, is for a Senior Service Engineering professional with deep knowledge and highly developed technical expertise. Looking for a service engineering focal for an electric systems product line on a major commercial platform.
Maintains effective communication and frequent contact with key customers and field team members, performs highly complex diagnostic procedures, and prepares reports for the senior leadership team. Communicates technical information to key stakeholders and keeps key customers and field team members up-to-date on outstanding issues.
Maintains effective communications with key customers and field team members to ensure product enhancements/improvements are complete and accurate.
Maintains frequent contact with key customers which requires a high degree of tact and courtesy.
Acts as the expert in product knowledge/subject matter.
Performs highly complex diagnostic procedures.
Prepares reports for senior leadership displaying interpreted test information to resolve design/system related problems and to ensure continuous improvement.
Communicates technical information to technical/non-technical stakeholders including senior leadership.
Ensures that key customers and field teams are kept informed on outstanding issues and recommends system enhancements, upgrades, or repairs.
Acts as customer and field service interface.
Drives improvements based on end user experience.
Performs corrective actions for field issues, special investigations, and product testing.
The Service Engineering function acts as the "voice of the customer" for promoting positive change to our products and processes.
The Service Engineer is expected to help drive special investigations internally and with partners, gather field data and assist in root cause analysis, corrective action plans, and implementation.
As a Service Engineer, the individual will effectively engage all aspects of engineering departments, suppliers, repair centers, engine/airframe manufacturers and aircraft operators.
Bachelor’s degree and 7 years of relevant experience
Advance degree and 5 years of relevant experience
In absence of a degree, 11 years of relevant experience is required
Must be a U.S. Person/Permanent Resident “Green Card” holder
Experience with electric systems, electronic products, software systems
Experience driving the development, planning, and implementation of timely and effective corrective actions for field issues involving electronic products
Experience with aerospace products/systems, electronic control system products
Experience communicating with all levels of a technical organization
Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Created in 2018 by bringing together Rockwell Collins and UTC Aerospace Systems, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
Life insurance and disability coverage
Ability to buy an additional week of vacation
Employee scholar program
Funding of courses for pursuing approved certifications
Annual Merit and performance review
Numerous paths for advancement – both within team you join and outside
UTFlex program consideration
Primary CareTake leave
At this time, Collins Aerospace will not sponsor a new applicant for employment authorization for this position.
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.
A Background check and a drug screen are required for every external new hire in the U.S.
A re-hire will be drug screened if it has been 12 months since they were last employed by UTC.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
Raytheon Technologies is An Equal
Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
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