Mercyhealth PATIENT REGISTRAR, REGISTRATION in ROCKFORD, Illinois
Patient Registrar, Registration, Rockford Campuses, Days/Evenings, 72hrs/2wks
Location: Javon Bea Hospital – Rockton Ave Campus & Riverside Blvd Campus
Schedule: 12:00pm – 11:00pm
Holiday and Weekend Rotation
Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon:
Employee engagement, empowerment and growth
Teamwork toward our common goal – providing exceptional health care services with a passion for making lives better
An atmosphere of caring and quality that cascades throughout the organization
Essential Duties and Responsibilities
Responsible for arriving patient to the Hospital, ER and Urgent Care
Responsible for taking patients complaints/symptoms and listing complaints and symptoms in the appropriate order.
Responsible for gathering and entering into EPIC all necessary billing and demographic information from patients/family.
Identify appropriate primary/secondary payees
Collects all applicable co-pay’s, self-pay payments, and in some cases pre-payment for services.
Helps coordinate placement of patients into the appropriate unit.
Verifies patient insurance information and updates insurance information as appropriate.
Helps to identify patients without insurance and works closely with patient financial counselors to help facilitate self-pay services for patients without insurance.
Helps identify if patients in the ER have an out of network insurance and provides this information to ED providers.
Responsible for logging in the patients account notes that a patient has out of network insurance and any attempt to transfer patient to an in-network facility that was denied.
Works with other departments at various hospital locations to notify when patients have arrived.
Responsible for updating wait times for InQuicker at various hospital locations including interstate billboard.
Responsible for adding InQuicker patients to the ED track boards as patients make appointments.
Performs Pre-admission functions for patients.
Performs Pre-registration functions for patients.
Upon admission provides patients with admission information such as the VIP Folder as needed.
Obtains signatures for Medicare forms as required for admission.
Correctly identifies patients utilizing department standards.
Generates patient arm band, face sheet, and patient labels.
Works closely with ER/Urgent Care staff to facilitate patient care during periods of EPIC Downtime.
Works with nursing staff to provide taxi vouchers and payment for taxi services for patients.
Responsible for maintaining an accurate cash drawer.
Responsible for closing and balancing cash drawer at the end of each shift.
Works workqueues to resolve registration errors thus allowing patient bills to process in a timely manner.
Responds to all incoming correspondence and telephone inquiries.
Escorts patients/visitors to the correct area.
Must be able to push patient in a wheelchair.
Education and Experience
Graduate of high school or equivalent
One to two years customer service experience required
Knowledge of all third party payors preferred
Medical terminology preferred
Special Physical Demands
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
Medium work exerting 10 to 25 lbs of force frequently and 25 to 60 lbs of force occasionally. While performing the duties of this job, the employee is frequently required to sit, handle, finger, feel, reach, talk and hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch and crawl. Specific vision abilities required by this job include frequent close vision and ability to adjust focus and occasional distance vision. Prolonged sitting. Manual dexterity needed to operate telephone and keyboard. Must be able to push patient in wheelchair.