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Aerotek Customer Service Representative in ROCKFORD, Illinois



Job Title will be Financial consultant but responsibilities are Customer Service.

Taking 50-60 inbound calls from a queue. Calls about balance transfers, online banking, card services, alert systems, approving charges, and lock outs.

Answering Emails in a timely manner.

Handling upset customers.

This role is located in Rockford, IL and is in person with Covid protocols in place

This is 2nd Shift position and includes rotating Saturday and Sundays.

Shift: M-F 3pm- 11 pm


Customer service, Call center, computer skills, typing, Inbound call, Csr, Customer support, Banking

Top Skills Details:

Customer Service, call center, computer skills, typing

Additional Skills & Qualifications:

Must Haves:

-1 year Customer Service experience (can be from Retail or Service industry)

-Typing Test (35 WPM)

-1 year computer experience

Nice to Haves:

-Banking or Financial experience

-Debit and Credit knowledge

-Office CSR or Call Center experience

Soft Skills

-Quick Learner


-Phone Voice

-Positive attitude

-Team player

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.