UnityPoint Health Support Services Technician in Rock Island, Illinois

Under the general supervision of the Director of Support Services, performs scheduling, clerical, registration, charge entry, insurance benefits verification, pre-certification, reception, and secretarial functions for the different locations of the Robert Young Center, including, CSP, Riverside, Access Center, Enrichment Center, Ricaurte & Associates, and the Outpatient Mental Health Center.

UnityPoint Health - Trinity, in the Quad Cities, is a regional integrated health care delivery system including four full-service hospitals in Rock Island and Moline, Illinois and Bettendorf and Muscatine, Iowa with a total of 584 licensed inpatient beds. Trinity’s hospitals, clinics, home health care agency, mental health center, health sciences college and residency program employ more than 3,000 employees. Together, we are working toward physician-driven, patient-centered care to achieve our vision of delivering the best outcome for every patient, every time.

The Quad Cities is a connected, creative and prosperous bi-state community on the banks of the mighty Mississippi River. The region is made up of Davenport and Bettendorf in Iowa - Moline, East Moline, and Rock island in Illinois - and other surrounding communities. The Quad Cities is a great place to live and work. It offers something for everyone including arts and culture, amazing festivals and events, innovative and superior schools and universities, and quality healthcare. The Quad Cities is a premier destination for young professionals and families and sits only hours away from Chicago, St. Louis, and Des Moines.

  • Acurately and thoroughly collects, analyzes, and records client demographic and insurance/financial data in VisionWorks.

  • Scans insurance cards.

  • Updates and edits information in computer, ensuring that all fields are populated correctly and

  • appropriately, including rolodex, fund pool, and opens programs.

  • Completes all required registration forms necessary to meet internal and external requirements.

  • Reviews and explains all registration forms prior to obtaining signatures from client orclient representative

  • Verifies client identification.

  • Provides clients with financial assistance applications per department guidelines.

  • Performs pre-certification and insurance benefits verification and enters billing notes.

  • Registers inpatient and outpatients and assigns the correct accommodation/location codes.

  • Reviews and edits patient accounts and billing notes for current financial status.

  • Reviews Medi for RIN’s, Medicaid and Medicare to verify benefits and eligibility

  • Collects co-pays and other self pay balances.

  • Collects payment vouchers and forwards to Patient Accounts for processing

  • Charge Entry:

  • Enters, edits and corrects charges/contact notes for clinical staff and psychiatrists.

  • Updates group rosters for MH, CSP and Riverside and enters census.

  • Reconciles charge entry process for accuracy on a daily basis. Reconciles group rosters against attendance sheets

  • Provides case management / linkage services by assisting clients in accessing health coverage programs

  • Enters charges/contact notes for enrolling clients into health coverage programs.

  • Scheduling

  • Reception

  • Medical Records

  • Supply ordering

  • High School Diploma or equivalent required.

  • One year of experience in admitting, registration, and/or insurance verification or other office setting in a hospital setting.

  • Office experiece preferred.

  • Skills dealing with professionals and customers/clients in normal business situations as well as service recovery preferred.

Requisition ID: 2019-56072

Street: 2701 17th St

Name: 6020 UnityPoint Health QC Trinity

Name: RYC Support Services- RYC

FTE (Numeric Only; Ex. 0.01): 0.4

FLSA Status: Non-Exempt

Scheduled Hours/Shift: Monday-Thursday, 5:15pm to 9:15pm

External Company URL: http://www.unitypoint.org