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UnityPoint Health Retail & Volunteer Services Coordinator in Rock Island, Illinois

The Volunteer, Retail & Friends of Trinity Coordinator is responsible for planning, promoting, assigning, identifying, and carrying out the duties of the Volunteer, Retail & Friends of Trinity departments. This position works with hospital departments to provide volunteer services and scheduling of volunteers to enhance the quality of care provided to patients, families, guests and staff. In addition, the Coordinator will assist with the day to day retail needs in three campus gift shops and storerooms to meet volunteer and customer needs.

Volunteer Services

  • Oversee onboarding process for new volunteer applicants including: reviewing application, interviewing applicant, checking applicant references, scheduling for orientation, and checking for completion of TB test and immunization records prior to volunteer start date.

  • Develop and maintain staffing for 500+ volunteers on all three campuses.

  • Prepare and distribute schedules to volunteers and departments, fill any openings and/or absences, and communicate any changes as needed.

  • Communicates regularly with departments to educate and inform regarding volunteers needs, responsibilities and schedules ensuring volunteers are effectively integrated into the organization’s system for delivering exceptional patient care and satisfaction.

  • Execute volunteer recruitment plans both internally and externally as directed by department management to maintain existing level of volunteers, as well as expand the program as deemed necessary for specific targeted areas.

Retail Services

  • Oversee day to day retail needs in three campus gift shops and storerooms to meet volunteer and customer needs.

  • Provide behind-the-scene support for three Quad City gift shops & Floral Room by: purchasing merchandise, entering orders in point of sale system, transferring merchandise to campuses, creating displays for merchandise, maintaining promotion schedule, create needed marketing for promotions, and enter promotional pricing in point of sale system.

Clerical & Administrative

  • Prepares appropriate reporting records to be used in yearly tracking reports.

  • Execute internal and external marketing strategies consistent with the UnityPoint Health – Trinity brand standards to promote the Volunteer Services program, Trinity Gifts & Floral and Friends of Trinity.

Education: Bachelor’s Degree in Public Relations, Communication, Community Relations, Retail Services or related field

Experience: Two years experience in developing, planning and executing projects. Experience with collecting, tracking and analyzing data. Experience working with or for a not for profit environment - perferred. Experience scheduling, training, marketing and/or inventory - perferred.

Licenses/Certifications: Driver's license

Knowledge/Skills/Abilities: Ability to communicate and listen effectively; must have excellent verbal and written communication skills. Project management skills. Ability to be detail oriented. Knowledge and skills in organization, planning, and critical thinking to evaluate programs and efforts. Knowledge of Microsoft Office.

Requisition ID: 2020-83398

Street: 2701 17th St

Name: 6020 UnityPoint Health QC Trinity

Name: Volunteer Services- Friends

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Non-Exempt

Scheduled Hours/Shift: M-F, First Shift Hours, Occasional Weekends due to events or volunteer training

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