Glory Global Solutions Software Technology Consultant in Phoenix, Arizona
Software Technology Consultant
Location:United States/Field based
As a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals; enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.
This position offers both base and variable incentive salary and excellent benefits
Generate revenue through Statements of Work ( SOW) for software and hardware solutions (Pre-sales)
Act as Solution Matter Expert (SME) for Glory hardware and software products to deliver comprehensive solutions for customers
Be a key player in integrating Glory Global Solutions products with the customer’s infrastructure and systems
Provide proof-of-concept support for customers including problem solving, training assistance, and installation support
Provide support for new Glory software roll-outs and Beta versions
Work with Product Management or Global Software teams to make product enhancement recommendations for specific customers and for overall product enhancement. Communicate product issues, problems, and updates
Act as the Glory Global software liaison for development execution with software partners on customer solutions
Participate in Solution Center tours with customers for software demonstrations, providing ‘Day in the Life’ scenarios and communicate Glory’s unique value proposition
Support internal teams and internal functional groups (installation coordinators, trainers, etc.) to ensure flawless customer execution of software product
Work closely with Business Consultant and Account Executive for seamless delivery of technology solution based on investment analysis
Work with internal teams to create the necessary project and solution documentation needed for client acceptance and for handoff to the Glory Service/Support teams
REQUIRED EDUCATION AND QUALIFICATIONS
- Bachelor’s degree in computer science or related area, or equivalent experience, required
5+ years’ experience working with software connectivity, integrations and technology solutions
Revenue generation and sales skills
Strong customer interfacing skills at all levels in both business and technical environments
Database knowledge, including Microsoft SQL Server and SQL scripting. Oracle knowledge a plus
Networking knowledge for LAN, WAN and Cloud solutions, plus basic troubleshooting, network tracing, and IP routing
Ability to work with third party vendors and partners on a common client solution
Strong interpersonal and communication skills, with the ability to work within a team environment
Ability to assess a situation and make recommendations to improve or change
Proven track record of achievement of high quality performance against objectives
Self-motivated with the ability to develop cross functional project teams
Project management experience a plus, Time management critical. Must be able to manage time, meet deadlines while supporting multiple assignments and multiple customers
Ability to travel 30% - 50%, including potential international travel
Proficiency with Word, Excel, PowerPoint, Visio and MS Project
REQUIRED SKILLS AND COMPETENCIES
Drive new business and revenue in a new market
Create comprehensive accurate SOW’s
Deliver high quality work to ensure internal and external customers receive maximum value
The Glory Spirits & Behaviors reflect the values and behaviors that are critical to the ongoing success of Glory and as such represent the foundations of our behavior globally to lead us to realize our mission:
Value Creation - strive to create value for customers
Self-Starter - understand the objectives of your own work and are proactive in achieving goals
Collaboration - respect diversity and create a culture of collaboration to work with each other to achieve a common goal
Integrity - understand Glory’s mission and act with responsibility and pride to realize achievement and act and behave with high integrity and a strong sense of ethics
Own Growth -leverage our own talent and achieve personal development by adopting a broader perspective; looking beyond our own work.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer
It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the Glory Global Solutions, Inc. location to which this application is submitted.