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Aerotek Call Center Agent - Chat in Palatine, Illinois


The Consumer Care Agent is to offer outstanding service to company consumers. It is the responsibility of the Consumer Care Agent to be available, helpful, friendly and knowledgeable. Consumer Care Agents are the voice of the company. Consumer Care Agents are responsible for assisting the call center in achieving/exceeding stated service level goals. You will start off by handling live Chats from customers and eventually inbound calls.


  • Consumer Care Agents are expected to be knowledgeable regarding products.

  • Answering consumers call needing assistance when making a purchasing decision.

  • Discuss the features and benefits of the products.

  • Assisting the consumer in locating a dealer in their area who sells the products.

  • Product Orders.

  • Assembly, Maintenance, and Troubleshooting.

  • Properly document the reason for the consumer’s call in the computer system.

Top Skills Details:

Customer Service

Chat Support

Microsoft Office

Must Haves:

  • Experience: 1+ years of customer service experience from a call center or phone-based office role with Chat Support

  • Customer Service "Chat Support" experience

  • Computer Skills; Typing Skills

  • Web-based platforms, Microsoft Office Suite and any other web-based software

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.