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UL, LLC Director, Field Specialty Services Operations in Northbrook, Illinois

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

The Director, Field Specialty Services Operations helps to create and sustain a company culture that allows UL to drive operational excellence, quality, performance improvement and growth across Field Engineering Specialty Services Operations.

What you’ll learn & achieve:

  • Develop and implement UL’s Field Engineering Specialty Services strategic direction through innovation related to processes and standardization by having a deep understanding of the market, customer needs and employee needs in order to achieve financial results (revenue, profit, enterprise value, etc.), business growth, customer satisfaction and employee engagement within a highly matrixed organization.

  • Direct, plan, and coordinate activities globally for Specialty Services

  • Partner with Customer Operating Units (COUs) to understand financial targets; develop and execute strategic plans (LRP) to support achieving those targets

  • Continuously monitor and evaluate opportunities to improve cost structure and drive standardization across the specialty services operations teams to achieve efficiencies

  • Develop strategies for the initiation and progression of business development opportunities

  • Drives, creates and leads initiatives to identify new and/or additional business opportunities.

  • Anticipate customer needs by creating strong partnerships with Sales and Business Development.

  • Manage existing portfolio offerings, define new areas of expansion, and execute growth road map

  • Lead and direct customer management team to provide exceptional customer service to retain customers and respond to customer queries in a timely manner

  • Design and adapt the operation’s structure and technical capabilities to accommodate the changes in the business environment to ensure operational excellence, quality, and efficiency improvements

  • Drive a high-performing team by managing the performance and development of team members.

  • Close interaction with all field engineering L3s

  • Collaborates and works closely with stakeholders from Revenue Management, Sales Enablement, HR, Regional Leadership, and IT.

  • Build personal relationships and establish credibility and collaboration with internal stakeholders

  • Reports to SVP, Field Engineering Services

What makes you a great fit:

  • Bachelor’s degree required; MBA preferred

  • Strong commercial orientation; experience leading a sales organization preferred.

  • Strong technical and business/economic foundation, including formal account planning, sales strategy development, sales tracking, and measurement.

  • Ability to interact with customers throughout all levels of their organization which include highly visible activities such as negotiating or presenting.

  • Proven track record of success leading teams during sustained periods of rapid business growth.

  • Exceptional decision-making capabilities and the ability to work through others to implement those decisions.

  • Ability to work and lead in a matrixed organizational structure.

  • Analytical and problem-solving skills.

  • Digital / tech-savvy.

  • Business and financial acumen

  • A minimum of 15 years of total professional experience; 4+ years in a senior leadership role or 2+ years in a business leadership role or 3+ years in a business strategy leader role

  • Experience working with diverse, global teams strongly preferred

  • Experience managing and delivering clear, impactful communications to internal and external stakeholders

  • Strong interpersonal and influencing skills, with the ability to build credible relationships with multiple functions

  • Ability to inspire, motivate, and influence behaviors to help change across an organization

  • Ability to adapt to rapidly changing priorities

  • Strong analytical mindset

  • Experience building high-performing and highly collaborative teams

  • Experience driving strategic business growth

What you’ll experience working at UL:

  • Mission:For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.

  • People:Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.

  • Interesting work:Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.

  • Grow & achieve:We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

  • Total Rewards:All employees at UL are eligible for bonus compensation and benefits commensurate with the standard rewards offered in each individual location or country, for the relevant position level. We also provide employees with paid time off including vacation, holiday and sick time off.

Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.

Curious? To learn more about us and the work we do,

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UL is committed to hiring and retaining a qualified diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class U.S. Citizenship is required for most positions.

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LocationUS-IL-Northbrook | US-NY-Melville | US-CA-Fremont

Job ID2021-21242

of Openings1

Job CategoryEngineering