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YMCA of Metropolitan Chicago Youth Services Director, YMCA in Naperville, Illinois

The Inidan Boundary and Fry Family YMCA's are hiring a Youth Services Director!

This leadership role makes a lasting impact. This position is responsible for ensuring that assigned early learning and youth development programs, which may include summer day camp, drop-in childcare, before-and-after school care, and/or teen programming; meet program standards in accordance with all applicable licensing and funding requirements.

This role is also responsible for enhancing the member/participant experience and retention, optimizing program enrollment and revenue, and managing program budgets.

The Youth Services Director manages, leads and develops team members and ensures a safe environment for all participants and staff for the Indian Boundary and Fry Family YMCA locations.

Program Management Responsibilities:

  • Ensures the member/participant experience is consistent, integrated and aligned to YMCA goals for youth programming and participant experience, engagement and retention.

  • Identifies and promotes key drivers of a successful program experience.

  • Adapts and creates tools and processes to enhance participant experience.

  • Increases member/participant connection and commitment to YMCA programs.

  • Monitors program registration goals to understand trends and identify means for development.

  • Adapts and customizes program portfolio and curriculum to meet community needs.

  • Optimizes program capacity and enrollment goals.

  • Participates in special events and activities at YMCA sites and within the community.

  • Promotes programs in the community through multiple channels including community engagement strategy. (This includes collaborating with peers and leaders in and outside the Y.)

  • Ensures program safety and compliance according to program standards.

Team Management Responsibilities:

  • Identifies hires, manages and motivates a high-performing team that accomplishes program objectives.

  • Coaches and mentors staff to support them in delivering safe, engaging and well-organized program services.

  • Trains new staff and provides ongoing trainings in accordance with training designs. Facilitates all-staff meetings and in-services.

  • Responsible for ensuring staff are compliant with required trainings and certifications.

  • Recruits and trains volunteers to meet the needs of the programs.

  • Evaluates volunteer work and strategy to ensure volunteers are used appropriately.

Fiscal and Risk Management Responsibilities:

  • Manages program budget, including revenue and expenses, to meet financial targets and monitors financial performance.

  • Oversees maintenance of table files, program guides and online registration site to ensure accurate information is advertised.

Minimum and Preferred Knowledge, Skills and Abilities Requirements

  • Bachelors Degree in Early Childhood Education strongly prefered

  • Required: Associate Degree in child development or early childhood education

  • OR

  • 64 semester hours in any discipline with a minimum of 21 hours of college credit in child development, early childhood education or early child hood special education AND ONE OF THE FOLLOWING:

  • Gateways to Opportunity Level I Illinois Director Credential

  • OR 3 semester hours of college credit in administration, leadership or management

  • OR 3 points of credential-approved training in administration, leadership or management.

  • 3 to 5 years or more experience in youth and family programming providing high-quality experience to program participants, with at least 3 years of supervisor or team leadership experience.

  • Commitment to, and a passion for, the YMCA of Metro Chicago’s mission.

  • Budget and expense management experience with the ability to assist in managing budgets to plan.

  • Demonstrated interpersonal skills with the ability to effectively build and maintain relationships with customers, team members and other stakeholders and constituents.

  • Intermediate proficiency in Microsoft Office (Word, Excel), email; ability to learn and adapt to new technology

  • Demonstrates evidence of YMCA Team Leader competencies in previous experience or practice.

  • Meet physical qualifications required as outlined in job description.

  • The YMCA will provide reasonable accommodations for persons with disabilities.

Child Abuse Prevention / Support the YMCA’s commitment to child abuse prevention by:

  • Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor

  • Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children

  • Reporting any suspicious behavior and violation of policy and procedures to your supervisor

  • Completing all child abuse prevention training, as required

Street: 2120 W. 95th St.

Days and/or Times Needed: Monday through Friday, with the ability to cover various shifts from 7:00 am to 6:00 pm, with additional hours when needed.

ID: 2021-13276

Full-time/Part-time: Full-time