Robert Half International Help Desk Analyst I in Lombard, Illinois

Are you a self-starting problem solver with a passion for IT? Robert Half Technology is looking for a Level 1 Help Desk Analyst to accommodate field users in a dynamic yet positive work environment. In this role, you will independently provide tier 1 support on a variety of computer hardware and software issues for a growing company's remote users. To be successful in this role, you should have strong communication and critical thinking skills, as well as a desire to provide high quality customer support to users. If you're interested in this opportunity, please send your resume to! Responsibilities: - Provide IT support for operating systems, productivity software, and a variety of other applications used internally - Independently investigate and implement solutions to technical issues - Identify recurring technical issues and propose solutions to address the root of the problems - Respond to technical help tickets submitted via phone, email, and walk-ups in a timely manner

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 01340-9501533866

Functional Role: Help Desk/Tech Support I

Country: USA

State: IL

City: Lombard

Postal Code: 60148

Compensation: DOE

Requirements: - 0-3 years of help desk or related technical support experience - Basic understanding of networking concepts - Proficiency in Windows operating systems (7, 8, or 10), Active Directory, and remote desktop support - Comprehensive knowledge of Microsoft Office 365 - Strong organizational, problem solving, and communication skills - An IT related degree or certification would be a plus!