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Staples Quill Inside Sales Representative, 1/25/21 Start Date, 8am-4:30pm CST in Lincolnshire, Illinois


About Us:

Are you looking for a company where you can be part of a team and receive stable pay with the ability to earn even more? At – A Staples Company, we are growing our Inside Sales Team, and we want you to be on it! We have just celebrated our 20 th anniversary at our Lower Sackville Contact Centre and have an average tenure of 8 years for Inside Sales Representatives and 16 years for our Management team. You will have all the support and expertise you need to be successful. For the past 30 years, Staples and have built a global reputation with business clients of all sizes as a world-class one-stop resource—for not just office supplies, but also for all their technology, print, furniture and facility procurement needs. As we continue to grow, we are looking for highly motivated people just like you to help grow our sales.

We offer:

  • Competitive base pay of $16.50/hour ($34,320/year) and uncapped commission potential (projected to be $9k when at 100% to goal)

  • Extensive Training – Dedicated trainer, manager and support assistance throughout the onboarding process

  • Work with existing customers to grow sales

  • Competitive Benefits

  • Growth opportunities

  • Fun working environment!


The Inside Sales Representative will be responsible for outbound calling to both active and inactive customers to obtain a sale and/or growing program membership. The associate will generate revenue for through soliciting sales, customer retention and memberships through directed and planned sales campaigns. Associates will leverage gathered information, previous history, specific offers and the value of shopping with to meet and exceed sales targets. Collecting marketing intelligence and customer data is required while consistently representing in a positive and professional manner.

**Due to COVID-19, the incumbent is required to have a suitable work at home situation and be able to work virtually with equipment provided for a temporary, undefined period of time.


  • Meet and exceed defined sales targets for number of reactivations and memberships, retention of customers and average order size. Maintain daily minimum of 3.75 hours selling time. Make outbound calls to assigned existing customer contacts. Promote Quill products & services to reactivate customers and increase membership enrollment.

  • Utilize contact management software and order entry system to track and capture appropriate and required information.

  • Provide ongoing feedback regarding marketing intelligence, customer trends and customer feedback to team manager or to marketing partners.

  • Participate in department meetings, feedback sessions and training sessions.

  • Support changing directions of business strategy as required.


Basic Requirements:

  • High school diploma or equivalent

  • 1-2 years’ experience in a sales environment

  • Strong phone presence

  • Outstanding attendance record

Preferred Skills:

  • Bachelor degree

  • Experience working in an environment where a sales goal was present.

  • Strong individual motivation, organization, time management, decision making & multi-tasking skills combined with the ability to problem solve individually

  • Ability to produce results on a day to day basis

  • Ability to overcome multiple objections during a sales call combined with strong interpersonal skills and demonstrated ability to persuade others

*Staples is an equal opportunity employer and an accommodation will be provided during the hiring process if requested.

Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits !

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.