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Zebra Technologies HR Shared Services Manager in Lincolnshire, Illinois

Overview

At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you’ll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally. Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world. Build your edge. Build what's next.

Become a leader at a leading company. Become a Zebra.

The Manager of HR Shared Services reports to the Senior Manager of HR Shared Services and is responsible for the regional HRSC and has direct management for the HRSC team members. This role works cross functionally with compensation, benefits, talent acquisition, HRIS, organizational development, payroll and facilities to provide HR programs and services and to ensure policies, processes and procedures are documented and consistently applied.

Responsibilities

  • Execute the HR Shared Services (HRSS) strategy in region, delivering against operational objectives and implementing best practices for shared services.

  • Leada team of HRSS professionals, providing support and talent management including hiring, establishing performance goals, coaching and performance management, training and development.

  • Serves as senior point of escalation for the regional HRSS and handles the most complex and critical service-related issues.

  • Collaborates with SME’s (compensation, benefits, talent acquisition, HRIS, organizational development, payroll and facilities) regarding HR programs and services.

  • Ensures HR compliance activities, employment laws and regulations are properly applied within the scope of the HRSC activities: Zebra’s policies, procedures, code of conduct, operational guidelines and practices.

  • Conducts internal reviews to proactively identify any controls that need strengthening. Handles Internal/External audit inquiries impacting the HRSS and leads implementation of mitigation/improvement plans

  • Establishes performance and customer satisfaction metrics. Creates dashboards for reporting and analytics. Responsible for proactively identifying recurring issues, evaluating trends, and develops plans to address performance issues through process changes, training, and talent management.

  • Increases efficiency of department functioning by creating new tool, processes and procedures. Makes enhancements to HRSS business practices including continuing the development of a case management and knowledge database system.

  • Assists with HR projectsand other duties as assigned.

Qualifications

Minimum Requirements:

  1. Bachelor's degree preferred or equivalent experience

  2. 6 + yearsof applicable work in HR, customer service or call center environment required

  3. Minimum 3 years of proven experiencein a supervisory/management role required

Preferred Skills and Experience:

  1. Knowledge of various human resources functions (i.e. staffing, benefits, compensation)

  2. Understandingof government regulations as they apply to employment practices

  3. Strong analytical, problem solving, and project management skills

  4. Excellent communication (verbal and written), interpersonal and customer service skills

  5. Change agent that is both process and results focused

  6. Ability to establish workload priorities and balance diverse responsibilities and demands from multiple customers and competing priorities

  7. Acts as advisor to other Zebra functions and may become actively involved to meet schedules and resolve problems

  8. Effective collaborator that can effectively work across functions and teams

  9. Able to present concepts and recommendation to all levels of management

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.

The EEO is the Law poster is available here: https://www.zebra.com/content/dam/zebra/compliance/eeoisthelawposter.pdf. The EEO is the Law poster supplement is available here: https://www.zebra.com/content/dam/zebra/compliance/ginasupplement.pdf.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

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While this position may be performed remotely, unless specified in the body of the posting, it may not be performed within the State of Colorado.

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com .

The EEO is the Law poster is available here: https://www.zebra.com/content/dam/zebra/compliance/eeoisthelawposter.pdf . The EEO is the Law poster supplement is available here: https://www.zebra.com/content/dam/zebra/compliance/ginasupplement.pdf .

To all recruitment agencies: Zebra does not accept agency resumes. Please do not forward resumes to Zebra employees or any other team members. Zebra is not responsible for any fees related to unsolicited resumes and direct engagement with Zebra employees.

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.

Location US-IL-Lincolnshire

Job ID 95950

Function Human Resources

Position Level Advisor/Advanced/Manager

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