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Zebra Technologies HR Services Center Representative in Lincolnshire, Illinois

Overview

At Zebra, we’re reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before.

A dynamic community of builders, doers and problem solvers , we each play a unique role - shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business.

Being a part of Zebra means making your mark as we make digital transformation a reality.

It means growing into a leader at a leading company that makes a distinct difference - because together, we’ve only just begun.

Build Today. Create Tomorrow.

Join a team of builders, doers and problem solvers.

Join Zebra.

The Human Resources Service Center Representative will respond to employees questions around company benefits, HR policies, procedures and programs as well as communicating effectively with team members within the HR Service Center.

Responsibilities

The Human Resources Service Center Representative will respond to employees questions around company benefits, HR policies, procedures and programs as well as communicating effectively with team members within the HR Service Center.

  • Serve as a first point-of-contact for current and former employees’ questions on HR policies and/or processes

  • Receive inbound calls from employees through HR Service Center phone line as well as emails through shared inbox

  • Utilizes the different HR systems such as ADP, Oracle Cloud, Degreed to answer employee questions

  • Documents all emails, calls, and walk-ups in real-time within the HR Service Center’s case management software application

  • Assist HR team members and line managers in preparing offer letters, co-coordinating acceptances, tracking key activities and managing the onboarding process

Qualifications

Minimum Qualifications

  1. Requires a HS diploma or GED

  2. Minimum 2 year of previous experience in an automated customer service environment. Call center and benefits experience preferred

  3. Great teammate!

  4. Excellent communication and listening skills and the ability to ask probing questions, understand concerns, and overcome objections

Preferred Qualifications

  1. Ability to independently execute an action plan following documented policies and procedures

  2. Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.

The EEO is the Law poster is available here: https://www.zebra.com/content/dam/zebra/compliance/eeoisthelawposter.pdf

The EEO is the Law poster supplement is available here: https://www.zebra.com/content/dam/zebra/compliance/ginasupplement.pdf.

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.

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Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at.

The EEO is the Law poster is available here:. The EEO is the Law poster supplement is available here:.

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.

Location US-IL-Lincolnshire

Job ID 90796

Function Human Resources

Position Level Support II

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