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Apex Systems Linux Engineer(1144534) in Lemont, Illinois

This job was posted by : For more information, please see: DescriptionJob DescriptionApex Systems seeks a motivated and talented technical support individual to provide assistance to the facility users, particularly for accounts and access and other Tier-1 support matters. The individual may also assist with debugging and troubleshooting High Performance Computing issues to provide Tier-2 support. The contractor will be a member of the User Experience team (UX) within the Operations Group, working on assisting users.Responsibilities include, but not limited to:Assist users with the account signup, renewal, reactivation process for access to resourcesProvide access to projects, groups, wiki spaces, job queues, mailing listsDebugging issues with multi-factor authentication setup.Setup automated notification and monitoring scripts to trigger alertsModifications to the ticketing software to help streamline existing helpdesk service processesAssist with the migration of user accounts to the new user accounting system.Provide dedicated support to attendees for various training eventsBe the Tier-1 point of contact for all user issues. Review each ticket and elevate priority by triaging queries to the appropriate SME groupsCreate documentation related to getting started guides for account and project accessResponsible for user communication as appropriate - inform users of scheduled and unscheduled maintenance, unavailability of resources, availability of new resources/services, etc. This may mean coordinating with various groups across the lab to determine and identify trigger events.The resource may provide assistance with certain Tier-2 support activities such as:Installing libraries, adding modulesResolving resource contention issuesDebugging job submission issuesTroubleshooting network and connectivity issuesOther tasks as directed by the supervisorQualificationsMust Haves:3 or more years of experience working in a technical support role provide Tier-1 or Tier-2 supportExperience working in UNIX/Linux environmentsWorking knowledge of shell scripting or other coding experienceBachelor's degree in Computer Science, Information Technology or related fieldExcellent interpersonal skills and ability to work effectively with a wide range of users and stakeholdersStrong verbal and written communication skillsStrong testing and troubleshooting skills to identify process bottlenecksSelf-starter and a team playerHands-on knowledge using ticketing software (eg. ServiceNow)Nice to haves/pluses:Python programming skillsKnowledge of HPC environment schedulers, modules, debugging jobsSource code control experience (Git/Gitlab)Experience with wiki software like ConfluenceExperience working with multi-factor authentication software such as DUOContract: 1 year; with opportunity for 2 years of extensionsEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.\_self\_print\_poster.pdf