Aerotek Customer Service Representative in Lake Zurich, Illinois
Agent will answer complex customer inquiries within an inbound ACD Call Center environment on behalf of both client and Private Label clientele.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Maintain 80% availability to answer inbound ACD (automatic call distributor) telephone calls daily
75+ inbound calls minimum taken each day (could go up to 100 calls per day)
Answer complex customer inquiries concerning all aspects of loan servicing
Task each department with the appropriate research requests or inquiries that cannot be handled by telephone
Present a positive and professional demeanor at all times
Serve in a public relations capacity when dealing with both internal and external customers
Communicate and support total quality initiatives throughout the organization
Maintain knowledge base of current practices, procedures, and policies for each department within loan servicing
Maintain knowledge base of current practices, procedures, and policies for each Private Label client
Phone support, auto dialer, call queue, customer service, computer support, troubleshoot, Call center, Inbound call, Banking, Microsoft office, Csr, Customer support, Data entry
Top Skills Details:
Computer proficiency - basic windows, keyboard, and Outlook skills.
Additional Skills & Qualifications:
MUST HAVE - 1+ year of customer service and call center experience. - Strong phone communication - Computer proficiency - basic windows and Outlook skills -Typing skills
Will go 100% remote once completed 1-2 weeks of onsite training
About Aston Carter:
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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