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Abbott IT Business Relationship Manager in Lake Forest, Illinois

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Our location in Lake Forest, IL., currently has an opportunity for an IT Business Relationship Manager.

This position is responsible for Business Relationship Management for ADD’s IoT and Analytics cross functional services. This role ensures the system portfolio enhances the organizational strategy through successful, consistent and predictable delivery of programs, projects and applications for our IoT and Analytics services. The BRM works directly with business clients to understand business processes and translate needs into IT opportunities. The BRM works in collaboration with the business in the development of information management, Big Data Advanced Analytics and IoT strategies that align and integrate with the overall business strategy.


  • Excellent understanding of the business processes, strategy and global perspective.

  • Influences and partners with business to understand business strategy. Interacts on a regular basis with business leadership to ensure needs are understood and IT updates are communicated on a consistent basis.

  • Ability to turn business needs into user and functional requirements.

  • Collaborate with Corporate IT and external vendors in the delivery of IT solutions per budget, timeline and service levels.

  • Reviews IT Statements of Work to ensure they clearly articulate the business need and elevate concern if estimates don’t align with the work effort required to deliver the solution.

  • Supports cross divisional business initiatives and explores IT synergies and efficiencies.

  • Champions change and innovation. Stimulates creativity and innovation in others. Open to new ideas.

  • Manages IT budgets, project capital/RCE expenditures and ROI. Continually looks for opportunities for cost reductions and cost avoidance.

  • Responsible for all aspects of people leadership and capacity planning.

  • Establishes staffing/resource plans determining appropriate mix of sourcing opportunities. Responsible for overall organizational effectiveness and vendor management.

  • Manage issues, risks and decision making within effective time-frame and outcome.

  • Establishes and maintains productive relationships across all levels within the Abbott IT organization and external suppliers.

  • Responsible for compliance with applicable Corporate and Divisional policies and procedures.



  • Bachelor’s Degree in Computer Science, Business Administration or another discipline relevant to the Healthcare industry.

  • 8-10 years of IT experience preferred in a large or midsized multinational Pharmaceutical, or Health Care organizations.

  • Experience leading teams - both with direct and indirect responsibility.

  • Strong communication skills both verbal and written.

  • Proven leadership skills, self-directed with strong work ethic.

  • Strong organizational skills and proven ability to multi-task across multiple programs successfully.

  • Experience in setting IT strategy and business IT alignment.

  • Successfully managed project portfolio with projects ranging from $1M-$10MM.

  • Proven experience and understanding of the complete software life cycle including privacy and security aspects.

  • Experience with vendor management.

  • Ability to collaborate with business leads, understand business strategy/processes, look for innovative solutions to drive business enhancements both for internal business users and external customers.

  • Work effectively with all levels of management.

  • Technology Knowledge of the following disciplines a plus (Digital/Mobility, Analytics visualization tools, Advanced Analytics (AI/ML), IoT, ThingWorx, Predictive Analytics, Cloud services (Azure and Amazon) and device software.


At Abbott, you can have a good job that can grow into a great career. We offer:

  • Training and career development , with onboarding programs for new employees and tuition assistance

  • Financial security through competitive compensation, incentives and retirement plans

  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs

  • Paid time off

  • 401(k) retirement savings with a generous company match

  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email