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Aerotek Customer Service Representative 1 in Lake Bluff, Illinois

Description:

Seeking a Customer Service Representative to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

  • Determining the client's issue, offer possible solutions, or providing follow-up as needed.

  • Customer service agents may be inbound, outbound, or a combination of both.

  • Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

  • Refer unresolved customer grievances to designated departments for further investigation.

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.

  • Building and maintaining strong business relationships with existing customers through established service and sales standards.

  • Developing, maintaining, and demonstrating a basic knowledge of current company products and services.

  • Maintaining confidentiality when handling customer requests and transactions Skills.

Additional Skills & Qualifications:

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

  • Ability to work independently and manage one's time.

  • Ability to accurately document and record customer/client information.

  • Previous experience with computer applications, such as MS Outlook or data entry software. Education/Experience: High school diploma or GED preferred.

  • 2 years of customer service related experience required.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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