Work in Illinois Veterans

Illinois Job Link Logo

Job Information

Robert Half International Help Desk Analyst I in GURNEE, Illinois

Description Robert Half Technology is actively looking for a Help Desk Analyst. To be successful in this Help Desk Analyst role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Gurnee, Illinois, the Help Desk Analyst opportunity is a long-term temporary role.

What you get to do every day

  • Identify recurring technical issues and propose solutions to address the root of the problems

  • Help and follow up on technical help tickets submitted via phone, email, and walk-ups

  • Independently investigate and implement solutions to technical issues

  • Deliver IT support for operating systems, productivity software, and a variety of other applications used internally Requirements - IT support ticketing system experience highly valued

  • Ticketing System experience preferred

  • Solid understanding of Computer Hardware

  • Desktop Hardware experience

  • Deep understanding of Support Tickets

  • Demonstrated knowledge of user administration and bug fixing in a client server environment

  • Familiarity with basic networking concepts

  • Ability to recognize, evaluate, and resolve problems effectively

  • Proven experience in installing and configuring operating systems, networked and local printers, and business applications

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

DirectEmployers