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Aerotek Customer Service Specialist in Gurnee, Illinois

Description:

The Customer Support Specialist is responsible for assisting several areas of the customer and client base. This person will handle customer service calls, order entry of new products, general product questions, shipping, and status updates.

Customer Service Duties:

  • Inbound calls (30-60 calls a day)

  • Ability to handle upset customers and order issues over the phone

  • Adhere to call waiting KPI's

  • Account maintenance

  • Order processing and data entry

  • Use ERP and CRM software to update and track orders

  • Utilize "Activate", a system that is similar to Quickbooks

Hours: 9am-5pm

Skills & Qualifications:

MUST HAVES:

  1. Customer Service Experience (3 years ideally)

  2. Typing Skills

  3. General office skills; typing, using a computer, Microsoft Office Suite

Oreganol smell is dominant in the air. (must be comfortable working with this smell)

Nice Haves:

  • Quickbooks experience

  • Upselling skills

  • Bilingual in Spanish

Soft Skills:

  • Interest in health and wellness, vitamins, or holistic medicine

  • Attention to detail.

  • Overall maturity/professionalism is important to them. No drama.

  • a go-getter mentality. Willing to work hard on their own.

  • a willingness to learn this product and ask good questions.

  • Dependable. Won't miss work or be late.

  • Attention to details.

  • Ability to handle upset customers or irate customers

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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