Consumers Credit Union Call Center Phone Representative in Gurnee, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/7522188 *Did you know that Consumers Credit Union has been recognized by Forbes magazine as one of America's Best Credit Unions in 2020? It's true and not only are we a top-rated company, we offer amazing career opportunities and we'd love for you to consider a customer service position with us! We're looking for passionate and experienced Customer Service professionals to join our growing Call Center team in Gurnee. Our *Call Center Phone Representatives* are the first point of contact for our members. In this role you'll answer questions about accounts, loans, online banking and more. You'll provide excellent customer service by effectively resolving issues, providing information about CCU's products and services, and ensuring each and every member is extremely satisfied with their interaction. These are fast-paced positions with opportunities for rewards, recognition and advancement on a fun team! You'll start working remotely then in 2021 when our offices reopen you'll work at our corporate building in Gurnee, IL along with your Call Center colleagues.*You'll be qualified if you have:* A high school diploma or equivalent and 2+ years of customer service experience. Ideally you'll have banking/financial, high-volume service, sales, hospitality, or office experience. Advanced proficiency with computer systems/software applications, excellent interpersonal and service skills, with highly professional communication Experience working in an environment where urgency and accuracy are required A strong, independent worker mentality with a genuine approach to and appreciation for helping others Ability to work the following weekly schedule:?Monday - Thursday: 8:30am-5:30pm; Friday: 8:30am-6:30pm; and rotating Saturdays: 8:30am-1:30pm (Periodic overtime will be required)*With CCU you'll enjoy:*Competitive pay, excellent benefits, a fun, warm, friendly, positive culture, and a company that believes in developing our employees to their fullest potential. CCU offers a comprehensive benefits package designed with you and your family in mind: FREE basic life, short term and long-term disability insurance. And we have a FREE fitness center onsite! Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, and more. Time for rest, relaxation, volunteer activities and personal interests with time to volunteer, company paid holidays and generous PTO. In fact, you'll start accruing PTO on your first day! Retirement plans Not one, but two of them! A 401k with company matching as well as a pension plan that is fully funded by CCU provide long term financial stability.*Equal Opportunity Employer* CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.