MC Machinery Systems Inc Field Installation Technician in Elk Grove Village, Illinois
The Field Installation Technician is primarily responsible for installing new equipment sold and supported by MC Machinery Systems. Utilizing general mechanical and electrical knowledge the technician will install and set up new equipment in customer sites based on plans and drawings. Installation Technicians have a secondary responsibility to provide customer support by telephone on general operation and troubleshooting of machine problems. Installation Technicians are based in our Elk Grove Village Headquarters but travel to customer sites throughout North America extensively.
Perform equipment installation as well as verify proper operation of machines to the manufacture specifications by performing any needed test.
Review, evaluate, and resolve machine problems at customer sites, or by phone, with limited supervision.
Must assume responsibility and exercise discretion and independent judgment to evaluate, diagnose, and provide timely, appropriate responses and resolutions to customer problems.
Provide adequate training to customers (and in some events other MC Machinery employees) with the overall intention of instructing and/or recommending methods that will improve and/or enhance the performance of the machinery and optimize its usage for their particular needs.
Ability to effectively document and communicate ideas, strategies, problems, and solutions in both verbal and written forms to co-workers and customers.
Ability to prepare written service reports and other necessary supportive documentation.
KNOWLEDGE, SKILLS AND ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have valid driver’s license.
Must be able to secure and maintain a credit card.
Ability to work independently and use judgment to determine customer problems with limited direct supervision.
Ability to interact with customers in a way so as to maintain customer confidence in MC Machinery and MC Machinery product.
Must be able to travel at any time to various customer locations, which includes having or being able to obtain a passport.
EDUCATION AND EXPERIENCE:
Associate’s degree in electronics or equivalent.
Basic understanding of the fabrication industry and general shop operations is preferred.
Familiarity with calipers, leveling devices, precision indicators, voltmeters, oscilloscopes, soldering irons, and other equipment necessary to perform the job function.
Equal Opportunity Employer – race, sex, veteran or disability status, gender identity, sexual orientation