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Absolute Beauty Llc Salon and Spa Specialist in Edwardsville, Illinois

Objective

The Concierge is responsible for driving sales revenue in the salon and spa. This will be accomplished by filling the salon professionals’ open time slots, offering services to clients on the retail floor, adding on services and rescheduling clients. Our goal is to provide a rewarding and full-service experience for every client in our salon & spa.

 

Duties and Responsibilities

  1. Client Experience
  • Assist clients with the check-in process at the salon desk ensuring the highest level of client service

  • Responsible for engaging and assisting clients by educating them on service offerings

  • Fill available openings in the salon schedule by offering additional services to clients in person and on the phone

  • Adopt the “never say No” philosophy to schedule appointments for all clients by offering additional date and time options to accommodate the client’s needs if a same day appointment is not available

  • If absolutely impossible to schedule client, call another beauty brands location to try and book the service that is unavailable

  • Have the client fill out any and all consent forms

  • Handle complaint issues as they arise ensuring clients are completely satisfied with all services         

Leadership and Development

  • Build a professional relationship with the Salon Professionals and educate yourself on all services offered

  • Partner with the Management team to develop the salon professionals (skill level, time updates to complete service in efficient time frame, selection of service offerings & any salon issues that arise)

  • Keep salon professionals on track and on time with all clients by supervising the scheduling of clients within the salon to ensure salon professionals maximize productivity to meet sales goals

  • Challenge salon professionals to work clients in by staying late or coming in early to accommodate them.

  • Recognize the accomplishments of salon professionals,  including service revenue and customer count each week  

Daily Tasks & Responsibilities

  • Complete a Daily Plan of Action to fill available appointments on the salon schedule

  • Adopt “ just one more” philosophy with each walk in or call in client by knowing openings needed to fill schedule

  • Invite retail clients to experience a service as they are shopping on retail floor

  • Keep salon pros updated on changes on their books

  • Maintain and complete the Service Sales Plan each shift

  • Make confirmation calls daily & suggest additional services

  • Must meet service sales goals

  • Conduct follow-up phone calls

  • Present a professional appearance and maintain Beauty Brands grooming standards and dress code

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