JPMorgan Chase Wealth Management | U.S. Private Bank | Client Service Fraud Prevention Analyst in Chicago, Illinois
J.P. Morgan Asset & Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.
J.P. Morgan Wealth Management is a global wealth management leader that delivers the highest quality advice, service, capabilities and products to Ultra High Net Worth individuals and families around the world. We deliver highly customized and comprehensive solutions to help clients with the many complexities they face by leveraging the commercial and investment banking capabilities of the firm.
Wealth Management is involved with every facet of wealth management, including investments, wealth structuring, philanthropy, liquidity and credit management, and tax and estate planning. Our business model focuses on deep client relationships, an integrated team structure and a platform of depth and breadth.
The Client Service Group is responsible for managing and facilitating the daily unique and complex service needs of the Private Bank’s client base. Service is delivered in a team-based model with key locations in the US, Latin America, Europe, the Middle East, Africa and Asia.
The Fraud Prevention Analyst will be part of a dynamic team responsible for facilitating the transaction monitoring program covering money movement within the Private Bank. The Fraud Prevention Analyst will work closely with the Retail Electronic Money Movement (EMM) Fraud Ops team to evaluate transaction escalations and liaise between EMM and Private Bank Client Service (CS).
The successful candidate/s will be required to review client transactions and related procedures in an attempt to validate client move money requests and adherence to the authentication procedures in CS to identify potential fraud, unusual activity, and deviations from policy. Fraud Prevention Analyst will take appropriate actions to protect the Firm and its clients. Many of the activities of the Fraud Prevention Analyst will include coordinating with other team members as well as with other internal groups, such as of EMM, PB Risk, CS Control group, and CS teams. The Fraud Analyst may also have interaction with high profile clients. Principal Duties & Responsibilities Collaborate with EMM and CS to identify potentially suspicious activity and make approve / decline decisions based on findings. Ensure transaction requests, authentication protocols, and transaction approval procedures are strictly adhered to.
Primary responsibilities include effective management and decision fraud alerts for all segments within Private Bank. This includes ability to identify red flags and/or suspicious activity on client’s accounts, analyze transaction history and partner with various teams.
Effectively partner with appropriate internal/external lines of business partners.
Ability to identify fraud trends and patterns through analysis.
Accessing systems, platforms, applications and data repository to analyze transactions.
Excellent organization skills with the ability to set priorities and manage multiple tasks within established service levels.
Assist with development and implementation of best practices, policy and procedures
Develop robust communication materials including presentations, status updates and other reports
Maintain client confidentiality at all times. May be required to assist with client communication.
Flexibility to work on multiple tasks simultaneously
Ability to effectively communicate with all levels of management; identification and escalation of issues and summarize relevant case details to decision fraud alerts as needed.
College degree or equivalent financial services/banking industry experience preferred
1 -3 years of experience in WM and/or Client Service, preferred.
Experience in fraud prevention, AML or relevant field, preferred.
Highly disciplined individual, self-motivated and results oriented.
Must be able to work under pressure and within tight deadlines.
Demonstrate strong leadership and relationship building skills.
Strong attention to detail, analytical and technical skills required.
Polished communication skills (written/verbal).
Ability to deal with highly confidential information in a professional manner.
Proficient in Microsoft Office suite of products.
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.