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Job Information, Inc Tableau CRM Specialist Solution Engineer, Healthcare - Providers/Providers in Chicago, Illinois

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Who we are...

Tableau is as much a philosophy as an amazing suite of tools. We enable people to transform data into something visual and understandable, empowering them to make important decisions based on those insights. If you are passionate about technology, but also care deeply about doing something meaningful, Tableau is the place for you. Our products have been key in helping organizations with data to address not just the immediate crises, but also the longstanding inequities behind them, including Climate Action, Equity, Global Health & Poverty.

What you’ll be doing…

The Tableau CRM Solution Engineer leverages Tableau CRM (formerly Einstein Analytics) and believes in the power of AI and Analytics to transform businesses in the Fourth Industrial Revolution. Grounded in a solid foundation of Business Intelligence, the Analytics Solution Engineer layers on Artificial Intelligence and Machine Learning to drive needle-moving impact for our customers across Sales, Service, Marketing, and the full Salesforce solutions. Working in coordination with the core Salesforce sales team, the Analytics Solution Engineer owns the technical sales cycle for Analytics and AI, from vision co-creation through storytelling demonstrations to deep-dive workshops, showing the customer the “how” in addition to telling them the “what”. We are seeking passionate individuals who thrive in the full spectrum from packaged, to custom, to programmatic Analytics solutions. This role will work closely with Analytics Account Executives on new and existing accounts. Ideal candidates have previous experience working with business intelligence, AI, analytics, reporting and data integration applications in a customer-facing role.

Some of the things you’ll be accomplishing include…

  • Understand and uncover business challenges and issues faced by the customer and be able to run a targeted discovery session or workshop

  • Engage with business users to define, create and implement solution prototypes and pilots, and then manage those pilots from inception to completion

  • Build and present customized demos

  • Present Salesforce technology infrastructure, including demonstrating deep familiarity with software, networking and security stack

  • The ability to confidently present and articulate the business value of the Salesforce's cloud-based application suite and Tableau CRM (formerly Einstein Analytics) platform to managers and executives of all levels

  • Deliver product, technical, and security related responses on RFPs/RFIs

  • Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position

  • Work as a team player by contributing, learning and sharing new knowledge

  • Be conversant in integration and data migration approaches to facilitate enterprise-type sales cycles

  • Multiply your effectiveness by enabling adjacent teams to position Analytics Cloud and Smart Data Discovery

  • Drive new technologies such as AI, and all related Einstein technologies

  • Manage multiple customer engagements concurrently

  • Attain quarterly and annual objectives assigned by management

  • Willingness and flexibility to travel as needed

Who you are…

  • Industry. Understanding how healthcare payers, providers, physicians, and patients interact with each other is critical.

  • Technical. Proficiency in most of the following: Visual Analytics, Business Intelligence, Data Cleansing & Transformation, Databases, Data Warehousing, Software Architecture, Security with a focus on AI/ML and Proficiency in technologies complimentary to Tableau CRM: Examples:, Salesforce, cloud technologies (e.g., AWS, Azure, Google), ETL (e.g., Informatica, Alteryx), SQL or MDX (e.g., MySQL, Snowflake, PostgresSQL, Oracle, SQL Server, Redshift, Cloudera), .NET or JSP, Java, Linux, Windows, and network security/authentication.

  • Cultivating Customer Relationships. You are passionate and have a proven track record for developing relationships with customers (external or internal) driven by extraordinary presentation skills and the ability to establish trust across a range of technical and non-technical audiences. Y0ou have the ability& experience to work in a large organization and navigate complex sales situations.

  • Highly Determined. You have a natural curiosity to figure out how things work. You love to dig into new technologies and have a passion for & commitment to learning.

  • Creative Problem Solver. You love to “think outside the box” and have a flair for being artistic and innovative when building a solution.

  • Teaming. You have a history of working well with others and excelling in team environments.

  • Experience & Education . 5+ years performing in customer-facing function (primarily pre-sales, but also customer consulting and customer success roles) or relevant Tableau, Analytics or Business Intelligence experience in a non-presales environment or relevant Bachelor's degree required.

  • You are a Recruiter! Tableau hires company builders, and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!


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