The Auto Club Group Supervisor, Club Service Fleet (Northern Region) in Chicago, Illinois
The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
Primary Duties and Responsibilities (details of the basic job functions):
Supervises activities and personnel relative to the service vehicle and club fleet programs for an assigned shift
Interviews and recommends the hiring of personnel. Schedules work hours and assigns job duties. Trains personnel regarding policies, procedures and equipment operation. Evaluates employee work performance. Notifies management regarding member complaints concerning driver performance. Monitors fleet budget and approves related expenditures. Responsible for the repair and conversion of service vans and tow trucks. Supervises and participates in special automotive related events. Functions as service vehicle operator as required. Schedules fleet maintenance and repair. Maintains service vehicle supplies. Provides training for new tow truck and van drivers. Coordinates and recommends the revision/development of Club Fleet and Service Vehicle procedures. Conducts staff meetings to apprise employees regarding the implementation/revision of operating policies/procedures. Maintains daily statistics for reporting purposes and prepares reports for management review regarding reimbursement and Club tow truck/service vehicle activities.
Investigates, arbitrates and settles member/customer damage and service complaints.
College level coursework in Business Administration or a related field.
Emergency road service
A supervisory capacity
Operating dispatching equipment
Automotive Services rules, restrictions and towing procedures
ACG mainframe systems
PC based D/2000 electronic call receiving & dispatch system
Company products, policies and procedures
Willingness and ability to work irregular hours, weekends and holidays.
Works in a temperature controlled office environment. Occasionally (up to 30% of work time) works as service van driver with exposure to road hazards and temperature extremes. Frequent (up to 50% of time) walking and standing. Occasional (up to 30% of work time) lifting, pulling and pushing.
Required Qualifications (these are the minimum requirements to qualify):
Possession of a valid State driver’s license.
Interacting with vendors, contractors
Preparing cost and expense reports
Assisting disabled vehicles and stranded motorists
Towing and minor automobile maintenance
Automotive fleet maintenance and repair
Resolving customer service/damage complaints
Budget preparation techniques
Basic software packages (e.g. Word, Excel)
Service vehicles and related equipment used to provide emergency roadside assistance
Supervisory ability to include:
Analysis and problem solving
Evaluating employee work performance
Coordinating and controlling major projects
Communicate effectively with others in a work environment and with the public (Police, service (towing) providers)
Demonstrate customer service skills
Convert vehicles to service vans and tow trucks in accordance with departmental specifications
Operate a two way radio/Nextel, digital dispatch system, cellular phone, emergency lighting and public address system (e.g. Starting systems, lock out tools, etc.)
Main accurate records
Perform basic mathematical calculations including addition, subtraction, multiplication, division and percentages
Written communication skills to include report preparation. (A writing sample may be required at time of interview).
The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!
Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Job: *Automotive Service/Repair
Title: Supervisor, Club Service Fleet (Northern Region)
Requisition ID: 180001V0