Blue Cross and Blue Shield of Illinois, Montana, N Sr. Director IT Product – Network/Voice/Contact Center in Chicago, Illinois


As the healthcare industry continues to rapidly transform, our IT team conceives, develops and delivers impactful technology solutions to support access to quality, affordable healthcare for our members. We are driven by our collective company purpose: To do everything in our power to stand with our members in sickness and in health®. Our IT team unleashes the power of this purpose through technology. We come to work every day to make a difference, and we deliver the highest quality and best solutions to our members.

Job Purpose: This position is responsible for collaborating with Solutions Engineering, Infrastructure Operations, and Infrastructure Service Management teams in the design and build of infrastructure solutions/blueprints for area of responsibility; leading the design and build of repeatable patterns (build-kits) to improve deployment times for non-prod and prod environments; leading the life cycle management for the technology area of responsibility; transitioning knowledge to Infrastructure Operations; lead level 3 support for area of responsibility, as required. Responsible for all Enterprise Voice and Contact center Infrastructure products.

Required Job Qualifications: * Bachelor's degree and 7 years in Information Technology. * 5 years in IT Infrastructure & Operations management and/or leadership. * Experience in supplier management. * Employee development. * Ability to simplify & standardize complex concepts / processes * Demand / Portfolio and Resource Management. * Understanding of business priorities (e.g., vision), trends (e.g., industry knowledge) and markets (e.g., existing/ planned). * Experience in Infrastructure Automation. * Working Knowledge of Operations Management. * IT standards, procedures, policies.

Preferred Job Qualifications: * Bachelor's degree in Information Technology or Engineering. * Experience with Voice / IPT systems, presence, and integration with audio, video, and web collaboration systems. * Experience with Contact Center technologies – IVR, ACD, CTI, Call Recording, Call Management, Call Routing, Omni Channel * Experience with Distributed Software, e.g., Web Server (Apache, IIS, and other HTTP Servers), Application Server (WebSphere, Tomcat, Open Stack). * Experience with DBMS, Teradata, and Hadoop, e.g. DB/2, Silverer, Oracle. * Experience with Compute – Linux, Virtualization, Storage, Wintel, AD, e.g., Server, OS, Virtualization, and Container technologies, and SDDC. * Experience with other As a Service technologies. * ITIL v3 . * IT standards, procedures, policies. * Adaptability and ability to introduce / manage change. * Organized and detail oriented. * Analytical and problem solving skills.

Location: IL - Chicago, TX - Richardson

Activation Date: Wednesday, June 6, 2018

Expiration Date: Saturday, September 15, 2018

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