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Reputation.com Software Engineer (backend) in Chicago, Illinois

About Reputation.com:

Reputation.com is the undisputed leader in reputation experience management and consistently delivers innovative, customer-driven solutions to household brands such as Nissan, Public Storage, US Bank, GM, Ford, and Kaiser Permanente. Our SaaS-based platform and patented Reputation Score helps marketers, operations and customer experience professionals improve their reputation by managing tens of millions of reviews and interactions across hundreds of thousands of customer touchpoints.

We now live in a feedback economy, where the customer's voice is paramount, and every online review could make or break a business. Reputation.com is hyper-focused on unlocking the power of customer feedback to improve business reputation and drive growth. We innovate with a purpose and are obsessed with big data - it's at the core of everything we do.

Our focus on people extends beyond our customers to our employees, who are our most valuable asset. We are a gritty and passionate bunch - best defined by the belief that diversity is a business essential, promises matter, and philanthropy is the foundation for a built to last organization. We cultivate a culture where being a straight shooter is celebrated, and personal hustle is vital to our collective success. There is no prize for second place!

Speaking of employee hustle - the company was recently named to the 2020 Inc. 5000 list, Inc. magazine's annual ranking of America's fastest-growing private companies, for the second year in a row. We were also ranked No. 1 in Enterprise Online Reputation Management in G2’s Summer 2020 report.

Reputation.com has over 250 integration partners and has forged strategic alliances with marquee-name brands, including Google, Facebook, JD Power, Amazon.com, and Web.com. Altogether, these partnerships amplify Reputation.com's credibility in the industry and provide new opportunities for innovation.

"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." Warren Buffett

Why Work at Reputation.com?

  • We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.

  • Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.

  • The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

  • We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.

  • Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.

  • Who thrives at Reputation.com? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

Job Summary:

At Reputation.com we work to build and improve a platform that helps large multi-location enterprise organizations with their Online Reputation Management (ORM). We build tools that enable fortune 500 companies to listen to their customer’s voice via reviews, surveys and social presence. Reputation is seeking talented for Sr. Software Engineers for the enterprise engineering team to help architect and build a family of applications & systems to scale the company and to enable our customers to have deeper engagement with their customers. This role requires a passion for finding innovative, end-to-end engineering solutions to complex business problems.

Responsibilities:

  • Create elegant and useful solutions to solve complex business problems by working across various teams, understanding the needs of our customers, and putting on your product manager hat to provide solutions to solve those problems.

  • Work closely with product management and UX design teams to define and refine feature specifications.

  • Hold your own in technical discussion, be a subject matter expert, and have strategic influence.

  • Analyze and improve the efficiency, scalability, stability, and security of business applications and in-house systems to help scale the company.

  • Ability to evaluate new and existing technologies and make recommendations for application improvements

  • Work on small teams to create new features that delight our customers.

  • Write efficient, maintainable code.

  • Additional duties as assigned.

Qualifications:

  • Experience coding and mastery in Java.

  • Experience with at-least one SQL or NoSQL database.

  • Strong CS fundamentals in object-oriented design, data structures, algorithm design and complexity analysis.

  • BS, MS or PhD in Computer Science or related field (In lieu of degree, 4+ years relevant work experience).

  • Understanding of application architecture and object-oriented design.

  • Experience building complex software systems that have been successfully delivered to customers.

  • Mastery in professional software engineering practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.

  • Ability to handle multiple competing priorities in a fast-paced environment.

  • Experience building enterprise software a plus.

More on Reputation.com:

The majority of consumers — 90% — say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don't control, and no amount of marketing spend can offset the negative impact of a weak online reputation.

Our Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen, and get better. Global companies across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, and more use our platform to:

  • Monitor, request and respond to online reviews

  • Improve star ratings and search result rankings

  • Audit and maintain business listings and location directories across the web

  • Manage social media engagement and advertising

  • Make operational changes to improve customer experience

  • Maximize customer retention and revenue

Reputation.com is a World Economic Forum Global Growth Company funded by top-tier venture capital firms such as Kleiner Perkins, Bessemer Venture Partners, Ascension Ventures, August Capital, Heritage Group, and Icon Ventures.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants only - Recruiting agencies do not contact.

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