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Conduent Senior Manager, Technology Business Analyst in Chicago, Illinois

About Conduent

Conduent delivers mission-critical ​services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all  insured patients  in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through  toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at

Job Description

  • Candidate will work on Conduent’s new HealthCare claims platform implementation projects

  • Work and communicate effectively with all project stakeholders including the client, vendors, peers and Conduent management

  • Contribute to all phases of the new system implementation including Analysis, Design, Configuration, Testing, Training, Documentation and post-implementation support.

  • Perform gap analysis between current system and new system functionality

  • Identify, clarify, and document business requirements

  • Facilitate discussions on various functionality challenges and design issues between client, vendor and internal teams

  • Coordinate across multiple teams, both internal and external, to facilitate timely and quality implementations of project initiatives

  • Perform various levels of system functionality and process testing, document and present test results

  • Perform system configuration updates in the new system based on approved business requirements using system wizards and data entry screens.

  • Create detailed documentation of system incidents/defects

  • Create flow diagrams and project documentation

  • Proficient with ETL methodologies, including data analysis, data profiling, and data validation

  • Perform all data conversion activities and tasks (data mapping activities) necessary to assure the data is imported properly before going live

  • Understand the healthcare business and associated data and how data elements and modules integrate

  • Recommend solutions to business problems

  • All other duties as assigned

Required Qualifications:

  • Bachelor’s Degree or equivalent combination of education and experience

  • 8 years’ experience working as a Business/Systems Analyst

  • Demonstrated experience with requirements analysis and documentation

  • Demonstrated experience with the structured testing of systems and business processes

  • HealthCare domain background


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.