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Conduent Senior Delivery Management Analyst in Chicago, Illinois

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

Job Track Description:

  • Requires formal education and relevant expertise in a professional, sales, or technical area.

  • Performs technical-based activities.

  • Contributes to and manages projects.

  • Uses deductive reasoning to solve problems and make recommendations.

  • Interfaces with and influences key stakeholders.

  • Leverages previous knowledge and expertise to achieve results.

  • Ability to complete work self-guided.

  • College or university degree required, or equivalent experience.

General Profile

  • Requires knowledge and experience in the field.

  • Uses best practices and knowledge of business issues to improve products or services.

  • Solves complex problems and takes a new perspective on existing procedures.

  • Self-starter, requiring minimal guidance.

  • Resource to colleagues with less experience.

Functional Knowledge

  • Requires conceptual expertise of theories, practices, and procedures.

Business Expertise

  • Has knowledge of best practices and team integration.

  • Is aware of the competition and what makes them different in the market.

Impact

  • Impacts a range of customer, operational, project, or service activities in teams.

  • Works within broad guidelines and policies.

Leadership

  • Acts as a resource for colleagues with less experience.

  • May guide small projects with manageable risks and resource requirements.

Problem Solving

  • Solves complex problems.

  • Takes a new perspective on existing solutions.

  • Exercises judgment based on reviewing many sources of information.

Interpersonal Skills

  • Ability to clearly explain difficult or sensitive information.

  • Works to build consensus within a team.

Responsibility Statements

  • Assists in business unit performance driving SLAs and adherence to business unit metrics.

  • Drives innovation and efficiencies of business opportunities.

  • Applies process improvements and/or new systems.

  • Day-to-day operations client contact to resolve systems issues.

  • Provides feedback to clients on quality and workload issues.

  • Generates reports on performance measurement and KPIs to facilitate business decisions.

  • Responsible for compliance with organizational policies and local regulations.

  • Responsible for keeping the business continuity plan (BCP) updated and executed.

  • Performs other duties as assigned.

  • Complies with all policies and standards.

Must be able to travel up to 50% of the time.

  • Participates in the definition of the business strategy along with the clients and the upper managers.

  • Drives the overall business unit performance to meet SLAs, adhere to business unit metrics and accomplish account performance.

  • Leads innovation and efficiencies of business opportunities, applying processes improvements and/or new systems.

  • Manages the client relationship ensuring customer satisfaction.

  • Responsible for client growth and attrition in portfolio.

  • Responsible for collections of past due invoices for portfolio.

  • Documenting client details and maintaining updated records.

  • Partnership skills both internal and external to build client satisfaction.

  • Miscellaneous administration tasks such as weekly reporting of pipeline, calling efforts, weekly meeting updates, etc.

  • Generates reports on performance measurement and KPIs in order to facilitate business decisions.

  • Responsible for business unit compliance with organizational policies and local regulations.

  • Responsible for the successful implementation and execution of the business continuity plan (BCP).

Must have at least 3 years of prior client relationship management experience.

Prior HSA experience preferred.

Ideal candidate has prior notational experience.

Preferred home location in the Chicago area.

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

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