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After School Matters Program Quality and Compliance Specialist in Chicago, Illinois

After School Matters provides Chicago high school teens with high quality, after-school and summer opportunities to explore and develop their talents while gaining critical skills for work, college and beyond. Since 1991, more than 200,000 teens have participated in our hands-on, project-based after-school and summer programs in the arts, communications and leadership, sports and STEM (Science, Technology, Engineering and Math). Programs take place at locations throughout the city including Chicago public high schools, Chicago Park District and Chicago Public Library locations, community organizations, downtown at the Gallery 37 Center for the Arts, in Belmont Cragin at our new Michael and Karyn Lutz Center for After School Matters, and in the Pullman community at the new Gately Center for After School Matters. For more information, visit

Summary of Position:

The Program Quality and Compliance Specialist, integral to ensuring efficient operations for the Program Quality and Compliance department, provides high-quality administrative and project management support. They are responsible for tracking, monitoring, generating reports, and creating Executive briefs/reports related to compliance and program quality operations for the successful delivery of programs. Such operational tasks include?but are not limited to?tracking program attendance, incident reports, and other end of program session data metrics, conducting compliance assessments, providing technical support to program providers, and when appropriate, assist in training. They must be an effective communicator, knowledgeable about After School Matters and its processes and able to address key stakeholders (teens, parents, providers,each PQC unit and other ASM staff) concerns timely. The Program Quality and Compliance Specialist also acts as the administrative support for the Director of Program Quality and Compliance ensuring the smooth operation of the Program Quality and Compliance department activities.

Major Duties and Responsibilities:

  • Project-manage annual Renewal Application and New/Potential Provider (Request For Proposal) processes, acting as the main point of contact on email and phone inquiries, as well as facilitating the selection, placement, and notification of providers.

  • Monitor program attendance, program incident reports, and other compliance protocols;

  • Communicate compliance metrics and general information to internal staff and external contacts;

  • Prepare pre-assessment data and conduct compliance assessments;

  • Create school-specific ASM program snapshot for CPS principals using various reports, analyzing program data, and mail-merging them into a template

  • Provide technical support to users of the following: Cityspan (attendance compliance), New/Potential Provider (RFP) portal, Renewal application portal, compliance assessments and other special projects;

  • Visit remote and in-person programs and report back on observations re: attendance, enrollment and compare entry found in Cityspan;

  • Coordinate with Contracts, Finance and Program departments to collect data and/or general information re: organizations for reporting purposes;

  • Collaborate with Research and Development to track and monitor submission of program attendance, program enrollment and other compliance metrics for Program Profiles;

  • Assist in the development and launch of Program Provider Portal, a learning module essential to improve quality and compliance of programs

  • Collaborate with the Director of Program Quality and Compliance to ensure key interdepartmental projects are completed and benchmarks are communicated;

  • On a scheduled basis, communicate attendance and other compliance requirements to program staff and providers;

  • Identify trends and potential improvements to existing compliance requirements by reviewing and analyzing data;

  • Update and post various stakeholder packets and manuals;

  • Provide administrative support to the Director of Program Quality and Compliance and the department, including typing, editing and finalizing documents;

  • Complete check requisitions and track accordingly;

  • Act as back-up for calls received in the Executive Office;

  • Provide back-up for the receptionist in the Cultural Center;

  • Organize meetings, conference calls, and required agenda and materials;

  • Attend meetings, record and organize notes, and recap action items in writing to all parties involved;

  • Complete special projects as assigned;

  • Perform related duties as required to support and promote the efficient operation of the Program Quality and Compliance department and After School Matters as a whole; and

  • Other duties as assigned

Supervisory Responsibilities:

  • None

Physical Demands:

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to work on a computer for long periods of time.

  • Must be able to sit for long periods of time.

  • Driving may be required

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is not exposed to weather conditions.

  • The noise level in the work environment is usually moderate.

  • Driving may be required

Knowledge, Skills and Abilities:

  • Energetic team player who works well in collaborative situations

  • Highly proficient in Microsoft Office Products (Excel, Word, PowerPoint,)

  • Excellent oral and written communication skills

  • Ability to multitask and meet deadlines

  • Highly organized and extremely detail-oriented

  • Excellent solution-finding abilities

  • Appropriate handling of confidential information

  • Ability to work independently and with a diverse group of organizations and individuals in a fast-paced, high-energy environment


  • Candidate must have either (1) Bachelor?s degree and 2-4 years of related experience or (2) High School diploma/GED and 6-8 years of related experience.

  • Related experience means experience in administrative services with an emphasis in project management, administrative support and customer service.

  • Cook County residency required

How to Apply:

Submit a cover letter and resume at


After School Matters is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, military discharge status, age, marital status, parental status, or source of income.