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Omnicell, Inc. Professional Services Specialist in Chicago, Illinois

Professional Services Specialist

Location Chicago, IL

Job Category Field Operations

Employment Duration Full-Time Regular

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Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-the-box thinking that only a diverse, well-rounded workforce can bring.

Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!

Professional Services Specialist

An Omnicell Professional Services Specialist is actively involved in the hardware setup, configuration, training and go live support. The Specialist will also promote Omnicell best practices, workflow discussions and support the execution of solution implementation activities.


  • Works autonomously with all project team members to execute activities as outlined in the project plan.

  • Empowered to make independent decisions.

  • Serve as secondary subject matter expert and product consultant for Omnicell solutions.

  • Participate in workflow analysis and consulting based on Omnicell solutions to ensure customer desired outcomes.

  • Omnicell preparation, application and hardware configuration and database requirements and setup.

  • Provides best practice advice and input for customer process discussions.

  • Assist with procedural changes needed for the technology change – assists in change management activities.

  • Responsible for integrated application testing; provide feedback to analyst on required changes.

  • Education and training of Omnicell solutions as required.

  • Provides customer implementation support as needed.

  • Report implementation activity to the Omnicell project manager or project lead.

  • Risk escalations to Omnicell project lead.

  • Performs required tasks to ensure timely go live and customer satisfaction.

  • Performs go live support.

  • Site cleanup: submit and closeout all RMA’s for project, return/dispose of all unused implementation materials.

  • Assist with obtaining customer acceptance.

  • Assist in account hand offs.

  • Understanding of HL7 standards and Omnicell OIS.

  • Customer and internal communications.

  • Revenue awareness.

  • Implementation best practices and job aides.

  • Maintaining strong industry and product knowledge.

Required Knowledge and Skills

  • Excellent interpersonal communication skills with the ability to work well with customers and with employees at various levels.

  • A self-starter who is able to work independently and follow a detailed plan.

  • Ability to assist with analysis of training needs and to conduct training session.

  • Strong knowledge of Microsoft Office applications including Microsoft Project, Word, PowerPoint and Excel.

Basic Qualifications

  • Associate’s Degree or Professional Healthcare Certification.

  • Minimum three years’ experience working in healthcare.

Preferred Qualifications

  • Bachelor’s Degree.

  • Minimum three years’ experience implementing and supporting of clinical solutions within healthcare.

Work Conditions

  • Remote/field based position.

  • 100% travel required.

  • Must be able to push heavy equipment and have good dexterity for doing routine configuration tasks.

  • Standing and sitting for prolonged periods of time may be required. Position may require a fair degree of physical activity and motion to include, pushing, pulling, kneeling, stooping and bending frequently.

  • Working outside of normal business hours may be required to meet the needs of customer.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.