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Proofpoint Professional Services Consultant III EFD (Central Time Zone) in Chicago, Illinois

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Role

This opportunity will be filled by someone who is passionate about email technology and has a deep understanding of email authentication protocols (SPF, DKIM, DMARC). The role demands the interaction with technical staff at large-scale enterprises to drive a stronger email security posture. The individual will assist our clients with the implementation of the Email Fraud Defense Suite of Products. The successful candidate will have sound technical experience and skills, and great interpersonal and communication skills. The candidate must be able to take responsibility and accept accountability for successful customer engagements. The candidate must also demonstrate Project Management skills and the ability to manage multiple implementations simultaneously.

Your day-to-day

  • Engage with our Email Fraud Defense customers as an expert in the field

  • Drive high levels of customer satisfaction

  • Coordinate with multiple parties – the customer as well as their 3 rd parties -- to ensure timely and satisfactory resolution to customer issues, and completion of projects

  • Drive complex implementations while working side by side with the customers to solve their unique problems

  • Work with internal teams (most notably engineering, sales, product management)

  • Leverage previous experiences, share best practices and facilitate creative solutions to unique challenges, maximizing the value of our Email Fraud Defense products

What you bring to the team

  • Strong project management skills with a high attention to detail

  • Hands-on knowledge and experience with Email (SMTP) and Email Authentication (SPF, DKIM, DMARC)

  • Excellent written and verbal skills

  • Relevant Consulting experience

  • Must be comfortable with presenting and explaining technology to people with less technical knowledge

  • Must have a good understanding of the sales process, be sensitive to sales situations, and possess excellent customer service skills

  • Must be able to thrive in a fast paced, high stress start-up environment

  • Demonstrated experience in working with broad cross-functional teams

  • Excellent organizational, analytical and influence skills

  • Ability to work independently, ability to adapt quickly, positive attitude

  • Demonstrated experience in supporting Fortune 500 or other large customers

  • Experience with Proofpoint products is a plus

  • Experience with Secure email Gateways is a plus

  • BA/BS or higher in Engineering or related field

  • Multi-lingual skills a plus. Prefer candidates located in the Central time zone.

#LI-JL3

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

  • Build and enhance our proven security platform

  • Blend innovation and speed in a constantly evolving cloud architecture

  • Analyze new threats and offer deep insight through data-driven intel

  • Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

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