Trinity Health MHCIL_ADMITTING LEAD_ADMADL016 in Chicago, Illinois
While functioning under the administrative direction of the Patient Access Director, the Lead Registrar is responsible for providing a broad range of registration and training to various registration areas. The Lead Registrar will work in a collaborative manner with the management team to implement and attain the goals of the department. The Lead is required to maintain the areas assigned to he/she and all activities related to the registration area. Leads are expected to facilitate the highest standards of customer service, outstanding performance and operational effectiveness on a daily basis. Leads will assist the management team with evaluations and problem solves registration issues. These duties are to be performed in a highly confidential manner, in accordance with the mission, values and behaviors of Mercy Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers and guests.
*Duties and Responsibilities:*
*% of Time Spent*
Ability to float among all registration areas and assist wherever there is a high volume of patients waiting to be registered
Efficiently complete the department schedule and anticipate staffing needs
Educate and train staff on new policy and procedures
- Provide training and feedback to registrars with low quality registrations.
- Work closely with new hires to meet the required registration competencies.
Provide rotating administrative on-call coverage
Working the Failed Billed report to ensure financial stability for the revenue cycle
Independently problem solves registration issues and be a resource for the registration staff.
Other duties as assigned
- Available to work any shift in case of a call-off, vacation and/or any staff vacancy
*Total % of time spent*
Job Number: 00166366
Location: Chicago, IL
Organization Name: Mercy Health System of Chicago
Facility: MHCIL – Mercy Hospital and Medical Center Main Campus
Employment Type: Full time
Shift: Evening Shift