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Trinity Health MHCIL_ADMITTING LEAD_ADMADL016 in Chicago, Illinois

While functioning under the administrative direction of the Patient Access Director, the Lead Registrar is responsible for providing a broad range of registration and training to various registration areas. The Lead Registrar will work in a collaborative manner with the management team to implement and attain the goals of the department. The Lead is required to maintain the areas assigned to he/she and all activities related to the registration area. Leads are expected to facilitate the highest standards of customer service, outstanding performance and operational effectiveness on a daily basis. Leads will assist the management team with evaluations and problem solves registration issues. These duties are to be performed in a highly confidential manner, in accordance with the mission, values and behaviors of Mercy Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers and guests.

*Duties and Responsibilities:*

*% of Time Spent*

Ability to float among all registration areas and assist wherever there is a high volume of patients waiting to be registered


Efficiently complete the department schedule and anticipate staffing needs


Educate and train staff on new policy and procedures

  • Provide training and feedback to registrars with low quality registrations.
  • Work closely with new hires to meet the required registration competencies.

Provide rotating administrative on-call coverage


Working the Failed Billed report to ensure financial stability for the revenue cycle


Independently problem solves registration issues and be a resource for the registration staff.


Other duties as assigned

  • Available to work any shift in case of a call-off, vacation and/or any staff vacancy


*Total % of time spent*



Job Number: 00166366

Location: Chicago, IL

Organization Name: Mercy Health System of Chicago

Facility: MHCIL – Mercy Hospital and Medical Center Main Campus

Employment Type: Full time

Shift: Evening Shift

Hours: 37.5