Deloitte Manager, Technology Risk Management in Chicago, Illinois

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Manager, Technology Risk Management

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Work you ll do

This individual will assist in the design, implementation, and continuous improvement of a Governance, Risk, and Compliance (GRC) tool. S/he will work closely with TRM team members, stakeholders, and consultants to determine the needs, support users, and expand the adoption of the tool. The individual will help lead and execute development life cycle process, assist with managing the product backlog, manage user service & help requests, and drive the operations and support of the GRC tool. Works closely with Technology function owners and control performers to educate on control requirements and associated risk of non-compliance. May lead projects in their area of expertise.

  • Experience configuring and implementing new applications and plugins within the ServiceNow platform

  • Experience in design, build, and implementation of work flows, assessments, and integrations & reports/dashboards; preferably in ServiceNow

  • Knowledge of the ServiceNow data model and relationships

  • Assist with designing, implementing, and managing user support model

  • Responsible for supporting users and stakeholders

  • Work with the ServiceNow Strategy & Support team to monitor overall performance of services and timelines to deliver of the service packages

  • Monitor backlog; prioritize and monitor requests, issues, and risks; ability to identify when escalations need to occur

  • Provide guidance for technology processes and procedures to be documented and assist in collecting necessary documentation to facilitate the process

  • Provide recommendation for continuous improvements to the risk management process, controls monitoring and TRM program

  • Conduct presentations and demonstrations to leadership, users, and partners

  • Performs other job-related duties as assigned

The team

Information Technology Services (ITS) helps power Deloitte s success. ITS is the engine that drives Deloitte, which serves many of the world s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The 2,200 professionals in ITS deliver services including:

  • Security, risk & compliance

  • Technology support

  • Infrastructure

  • Applications

  • Relationship management

  • Strategy

  • Deployment

  • PMO

  • Financials

  • Communications

Cyber Security

The Cyber Security team vigilantly protects Deloitte and client data. The team is responsible for a strategic cyber risk program which adapts to a rapidly changing threat landscape, changes in business strategies, risks, and vulnerabilities. Using situational awareness, threat intelligence, and building a security culture across the organization, the team protects the Deloitte brand.

Category: Information Technology

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled