Vi IT Support Specialist in Chicago, Illinois

Vi is the parent organization of ten exclusive continuing care retirement communities (CCRC) in some of the nation's most desirable locales. The honors we've earned for excellence in our space--in blurring the lines between retirement and resort--are the result of an ongoing commitment to reinvestment, in our people and communities. For those compelled by superior performance and driven to find the better way, working at Vi will bring new life to your career!

IT Support Specialist

The IT Support Specialist is responsible for the everyday tasks involved with the maintenance and support of the computing environment (IT hardware and software and business applications) for Vi's corporate office and community locations. In addition, this position provides production and project support in the areas of technical documentation, development, configuration, testing troubleshooting, installation and rollout tasks. Requires 25 -- 50% travel.

Principal responsibilities include:

Helpdesk Support

  • Performs as level 2/3 technical support to helpdesk to resolve escalated issues including troubleshooting/resolving issues, debugging, and tuning operations.

  • Logs and fully documents support calls in the helpdesk ticket system; updates daily status of support tickets.

  • Coordinates and works with vendors and local site technicians for support.

  • Creates support documentation and trains helpdesk on additions and updates to the technical environment.

  • Participates in weekly help desk status calls and reviews monthly reports. Works with the IT staff to create and improve help desk support processes.

Systems Support

  • Supports the annual PC Replacement program, working closely with IT team members, consultants, vendors, and local technicians. This includes configuring new equipment (PCs, laptops, tablets, phones, timeclocks, kiosks, and other similar devices) with Vi's standard image.

  • Installs desktop software and custom applications on PCs and networks; installs new PCs and peripherals.

  • Maintains PC security by reviewing daily reports and removing viruses/ malware/spyware.

  • Maintains user access to enterprise systems and directories.

Requirements

Qualified applicants are required to have a minimum of 2 years experience in an IT support role and/or IT project implementations. Strong working knowledge of Microsoft 7/10 Enterprise Operating Systems, Active Directory Group Policy, Microsoft Remote Desktop Services, Microsoft Configuration Manager, Office 365, and Microsoft suite of office products including Excel, Word, Outlook, PowerPoint, Project and Visio.

Excellent troubleshooting, break/fix skills and follow-through are required along with strong communication skills and interpersonal skills required for relationship building and for fostering collaboration across departments. Demonstrated ability to manage multiple, parallel assignments with accountability for timely delivery results. BS degree required in Computer Science or Management Information Systems. Microsoft certifications preferred.

Vi offers opportunities for career development are delivered in ways few companies can match. Vi offers competitive compensation and exceptional benefits.

Bring life to your career.

Vi is an equal opportunity employer, committed to recruiting, hiring and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.