House of Blues Host - Foundation room in Chicago, Illinois

Job Summary:

Who are we?

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Artist Nation and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 27 million monthly unique visitors. Live Nation Concerts produces over 22,000 shows annually for more than 2,300 artists globally. Artist Nation is the world’s top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.

HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues Venues provide several genres of live music, from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch.

House of Blues opened its doors on Thanksgiving Day in 1992, serving its first meal to the local shelters. Since opening, House of Blues has been committed to giving back to the community through the International House of Blues Foundation.

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role:

  • Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house

Responsibilities:

Guest Relations

  • Greet all guests promptly and courteously in a professional manner

  • Control the flow of guests coming into the restaurant and those who are waiting for a table

  • Hospitality zone

  • Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable

  • Anticipate and respond to guest needs (guest satisfaction)

  • Direct guest to appropriate location to wait when on a wait

  • Estimate and quote accurate wait times for tables

  • Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table

  • Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables

  • Properly answer guest questions regarding the menu, music hall, and artists appearing at the House

  • Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.

  • Pick up guest lists for any special events.

  • Handle concert tickets and signature sheet.

  • Obtain Production sheet for current night

  • Obtain current member and spouse lists.

  • Check foundation membership card and photo ID

  • Adherent to HOB dress code policy of the foundation lounge

  • Hand out wrist band and /or opera box passes

  • Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner

  • Knowledge of House of Blues related art, music, and history

  • Adhere to the HOB Hospitality Zone

Communicate with other support departments

  • Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flow

  • Communicate to kitchen when large parties and special event parties have been seated.

Atmosphere (Maintenance/Cleaning)

  • Keep host area clean and organized throughout the shift (shift mechanics).

  • Keep floor in host area free of spills, food, trash or other obstacles

  • Polish and clean all entry door windows throughout the shift

  • Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand

  • Maintain line of sight/atmosphere control by circulating through work area throughout shift

  • Maintain House of Blues safety and sanitation standards

Assist Other Departments as Needed

  • Assist other employees and departments as needed (teamwork)

  • Adherence to standard operating procedures

  • Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift

IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING:

  • Appearance

  • Punctuality/Attendance

  • Attitude/Teamwork

  • Opening and Closing duties

  • Job Skills/Knowledge/Productivity

  • Adherence to Policy

  • Sanitation and Safety

  • Guest Satisfaction

  • Communications

Qualifications:

Required:

  • (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent

  • High School Diploma Music Mall and Retail operations

  • Working knowledge of restaurant operations, seating procedures, guest relations, problem solving

  • Entry Knowledge of

  • Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills

  • Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations

  • Flexible Hours

Preferred:

  • Point of Sales knowledge, preferably MICROS

  • Previous experience handling VIP customers

  • Previous Customer Service/Host experience

  • Skills in interpersonal communication and teamwork

Physical Demands/Working Environment:

  • Working environment is fast-paced

  • Position requires extended periods of prolonged standing and working on your feet

Must be able to lift or move up to 25 lbs using proper lifting techniques

About Us

Named us as one of the Top 40 North American companies in attracting and keeping top talent by LinkedIn, Live Nation is the global leader in live entertainment and ticketing, and we offer a world of opportunity. Our Ticketmaster team doesn't just embrace new technology, we develop ground-breaking software and applications to support our world-leading ticketing platform. Our mix of legendary and brand new venues and restaurants, including the House of Blues, offer an array of hospitality careers. And our unparalleled roster of artists are supported by diverse professionals in all facets of finance, marketing and other corporate operations.

Generous vacation, healthcare and retirement benefits are just the foundation of supporting our full-time, global workforce of more than 10,000. We offer continuing professional development in addition to tuition reimbursement. We also provide paid time off to bond with a new child (plus a bonus to help with expenses); paid time off to care for a sick child and to volunteer for causes that are important to you. Plus, working for the world's largest live event and ticketing company means you'll have access to concerts, festivals, sports games and other events through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.